Summary
Overview
Work History
Education
Skills
Timeline
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Meagan Burke

Summary

With a strong background in customer service and sales, I thrive in customer-facing roles, both as a team member and a leader. I am a highly motivated individual who excels in fast-paced, dynamic environments and is always ready to take the initiative. My excellent interpersonal skills enable me to build strong, productive relationships with clients, colleagues, and stakeholders. Additionally, I possess exceptional organisational abilities and perform well under pressure, consistently working quickly and efficiently to meet goals.

Overview

2026
2026
years of professional experience

Work History

Office Manager -Conveyancer

Kent Conveyancing
01.2021 - Current
  • Streamlined office operations by implementing efficient filing systems and organisational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Contacting Clients, Agents, Referrers, Stakeholders to progress active conveyancing transactions
  • Administrative duties relating to the title checks/title Requesting documentation fundamental to the transaction
  • Ensuring documents are returned by Clients and work providers, prompting them if required and progressing transactions
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Obtaining all required documentation from the client, other-side, third parties
  • Dealing with Lenders on both sale and purchase matters, checking redemption statements, mortgage offers and dealing with the financial calculations
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Store Manager

Flight Centre Travel Group
2010 - 2020
  • Maintained up-to-date knowledge of travel products including airline travel, hotel and car reservations, cruise and tour travel
  • Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements
  • Carefully listened to and assessed clients' needs in order to create a match for their holiday plans
  • Demonstrated consistent ability to close sales and achieve high productivity
  • Utilised excellent verbal and written communication skills
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Salon Manager

Grazia Hair
2015 - 2019
  • Training and staff development
  • Facilitating team sales meetings, focusing on a productive sales culture
  • Selling products to contribute to business profitability
  • Supporting the achievement of sale budgets and KPI’s
  • Daily and weekly coaching and ongoing motivation
  • Leading sales training to build staff capacity
  • Manage relationships with suppliers and industry professionals
  • Responding to customer concerns in a timely and appropriate manner
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Store Manager

Orange Telecommunication
01.2005 - 01.2010
  • Responsible for the routine operations and the overall customer satisfaction
  • Monitor the operation results and conduct targeted analysis
  • Develop effective measures based on the analysis to achieve the KPI's
  • Monitor the employees to provide qualified services by confirming to various service codes
  • Handle abnormalities and customer complaints
  • Maintain a good relationship with the customer
  • Build the team culture and promote company value
  • Conduct performance appraisal to assess training needs
  • Participate in the recruitment of employees
  • Meet store goals by training, motivating, mentoring and providing feedback to internal stakeholders
  • Ensure high levels of satisfaction through customer service
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

HSC -

Lake Macquarie High School
12-1993

Skills

  • Strong written and verbal communication skills
  • Interpersonal skills
  • Ability to work under pressure
  • Highly organised
  • Strong work ethic
  • Ability to work autonomously
  • Team leadership
  • Managing revenue and profit growth
  • Develop and manage client relationships
  • Conflict resolution

Timeline

Office Manager -Conveyancer

Kent Conveyancing
01.2021 - Current

Store Manager

Orange Telecommunication
01.2005 - 01.2010

Store Manager

Flight Centre Travel Group
2010 - 2020

Salon Manager

Grazia Hair
2015 - 2019

HSC -

Lake Macquarie High School

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Meagan Burke