Meagan Bushel
Boolaroo,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in several customer service industries. I am a solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success.
Looking for my next challenge.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Australian Truck And 4WD Rentals Trading As Hertz
05.2019 - Current
- Providing excellent customer experience whilst renting cars, 4WDs and trucks
- All aspects fleet management and maintenance of vehicles including commercial trucks.
- Ensuring strict procedures around data security and privacy
- Administration and maintenance of data
- Training of new team members
- Daily management of front counter, reports, manifests and anything else required to ensure smooth operations
Customer Service Representative
Europcar
07.2017 - 05.2019
- Greet customers and assist them in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Address customer inquires and concerns promptly and professionally
- Inspect vehicles before and after rental periods, noting any damages
- Monitor and coordinate fleet availability on a daily basis
- Refuel and transport vehicles between Europcar locations
Travel Consultant
Flight Centre
06.2015 - 07.2017
- Built strong relationships with clients through exceptional communication and personalized service.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Creating complex itineraries
- Keeping track of accounts and payments to suppliers
- Back of house administration duties on a daily, weekly and monthly basis
- Tracking of sales targets daily..
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Team Leader (Manager)
Flight Centre - Travel Money Oz
11.2014 - 06.2015
- Training and mentoring of team
- Liaising with Flight Centre to ensure best outcome for clients
- Stock management including ordering foreign currencies and maintaining a float equivalent to $300,000AUD
- Managing financial performance of the store
- Gross margin and sales growth
- Drive sales increases
- Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals.
Department Manager
Spotlight PTY LTD
07.2013 - 11.2014
- Department manager of big box retailer Spotlight
- Stock management including ordering
- Managing financial performance of the Department
- Gross margin and sales growth
- Stock take storewide
- Banking duties for 11 tills, morning and night
- Rosters for 10 team members in my department and over 60 storewide
- Development of staff including performance reviews
- Meeting targets for the store, individually and with team member
- Merchandising
- Adhering to company policies and procedures
- Maintaining a safe work place with WHS.
Manager Relay Convenience
LS Travel Retail Pacific
11.2011 - 06.2013
- Manager of high volume convenience/newsagency
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- All day to day back of house procedures including paperwork, ordering, receiving stock and implementing new lines in store
- Stock take
- Banking and Armoured Guard
- Rosters for 12 staff members
- Liaising with vendors and head office
- Reaching and exceeding weekly store budget
- Merchandising
- Training new team members
- Adhering to company policies and procedures
- Maintaining a safe work place with OHS.
Team Leader
LS Travel Retail Pacific
11.2009 - 11.2011
- Beginning and end of day procedures and banking
- Receiving Stock
- Maintaining appearance of shop
- Supervising staff and delegating tasks
- Merchandising both shops to a high standard.
Postal Services Officer
Australia Post
05.2008 - 03.2010
- Fully trained in all aspects of Postal Service Officer’s duties including: Selling Australia Post products and services
- Agent for numerous banks and government organizations
- Processing passport applications
- Australia Post policies and procedures
- Up selling and cross selling of products and services
- Merchandising of shop floor
- Cash Handling and beginning/end of day procedure.
Inbound Sales Consultant
Telstra Corporation
06.2007 - 05.2008
- Sales of all Telstra services including landlines, internet, mobile phones and Foxtel
- Helping customers with billing queries, complaints and resolutions
- Follow up of any queries, complaints.
Sales Assistant
Clark Rubber
10.2003 - 05.2007
- Selling swimming pools, rubber products, bedding and foam
- Swimming pool water testing and associated chemicals
- Ordering of stock and office administration
- Merchandising of shop floor
- Training of new staff
- Warehouse duties.
Education
Skills
- Call Centre experience
- Data Collection
- Scheduling
- Consultative Sales
- Customer Service
- Attention to detail
- Information Security
- Computer Savvy
- Self Starter
- Work autonomously and in teams
Hobbies and Interests
- Travel
- Study
Timeline
Customer Service Representative
Australian Truck And 4WD Rentals Trading As Hertz
05.2019 - Current
Customer Service Representative
Europcar
07.2017 - 05.2019
Travel Consultant
Flight Centre
06.2015 - 07.2017
Team Leader (Manager)
Flight Centre - Travel Money Oz
11.2014 - 06.2015
Department Manager
Spotlight PTY LTD
07.2013 - 11.2014
Manager Relay Convenience
LS Travel Retail Pacific
11.2011 - 06.2013
Team Leader
LS Travel Retail Pacific
11.2009 - 11.2011
Postal Services Officer
Australia Post
05.2008 - 03.2010
Inbound Sales Consultant
Telstra Corporation
06.2007 - 05.2008
Sales Assistant
Clark Rubber
10.2003 - 05.2007
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