Client-focused Business Manager offering diverse experience in customer service, business management and project coordination along with empathy to clients and projects. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Hi, I’m
Meagan Mckenzie
Administration
Pimpama,QLD
Summary
Overview
38
years of professional experience
Work History
Amcozone Treatment
Business Manager Director
09.2008 - 10.2023
Job overview
- Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
- Led team in onsite home remediation (healing of homes) from toxic mould and bacteria. providing air purification and complete mould and bacteria removal and achieving the highest results for our clients and maintaining a happy fun team environment each day.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Westpac Banking
Finance Manager
02.2001 - 05.2008
Job overview
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Evaluated and negotiated contracts to procure favorable financial terms.
Currumbin RSL Club
Administrative Officer
01.1995 - 09.2001
Job overview
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Served as corporate liaison for finance, IT and marketing departments.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
First National Realty GroupPalm Beach, Queensland
Property Manager
02.1993 - 02.1996
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Ridgeway AccountantsSanta Barbara, California
Nanny
03.1990 - 11.1992
Job overview
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
Andrew Reynolds RealtyPalm Beach, Queensland
Property Manager
04.1986 - 02.1990
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Institute For Integrative NutritionUnited States Of America
Graduate Diploma from Health Coach
01.2021
University Overview
Murdoch UniversityPerth, WA
Certificate I from Mould Remediation
09.2009
University Overview
Rosewood High SchoolRosewood, QLD
No Degree from Year 10
11.1985
University Overview
Skills
- Customer Retention
- Policy Implementation
- Customer Service
- Financial Oversight
- Documentation and Reporting
- Client Relationship Management
- Business Development
- Data Confidentiality
- Consulting
- Analytical Thinking
- Employee Motivation
- Business Administration
- Sales and Marketing
- Customer Relationship Management
I love all animals and both domestic and wildlife care.
I love all animals and both domestic and wildlife care.
I grew up in a country town called Rosewood where I hand raised potty calves, hand milked cows each morning before school and rode horses everyday, at the same time caring for chickens, goats, dogs, cats. My connections with all animals have always been instant and heart felt.
My dream would be to work and care for wildlife and making a difference in their lives.
Timeline
Business Manager Director
Amcozone Treatment
09.2008 - 10.2023
Finance Manager
Westpac Banking
02.2001 - 05.2008
Administrative Officer
Currumbin RSL Club
01.1995 - 09.2001
Property Manager
First National Realty Group
02.1993 - 02.1996
Nanny
Ridgeway Accountants
03.1990 - 11.1992
Property Manager
Andrew Reynolds Realty
04.1986 - 02.1990
Institute For Integrative Nutrition
Graduate Diploma from Health Coach
Murdoch University
Certificate I from Mould Remediation
Rosewood High School
No Degree from Year 10
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