Meagan Patterson
Torquay,VIC
Summary
Personable and dedicated customer service representative with extensive experience in the Travel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Entourage Travel
Owner
Torquay, Vic
03.2021 - Current
- Created financial reports detailing income and expenses related to travel bookings.
- Provided customers with detailed information about available travel packages and options.
- Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
- Assisted customers in resolving any issues that arose during their travels.
- Researched new destinations, attractions, and activities to add to the agency's portfolio of offerings.
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
- Coordinated promotional events for new products or services offered by the agency.
- Ensured compliance with applicable laws and regulations regarding the sale of travel products or services.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
- Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Franchisee Owner
Travel Counsellors
Torquay, Vic
11.2011 - 03.2021
- Provided customers with detailed information about available travel packages and options.
- Managed daily operations of the travel agency including staff management and budgeting.
- Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
- Assisted customers in resolving any issues that arose during their travels.
- Researched new destinations, attractions, and activities to add to the agency's portfolio of offerings.
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
- Identified potential opportunities for growth within the industry by researching trends in leisure travel markets.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
- Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
Senior Travel Consultant
Flight Centre
Geelong, Victoria
02.2002 - 10.2010
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided customers with detailed information about travel destinations and packages.
- Resolved any issues related to travel plans and services.
- Provided excellent customer service in a fast-paced environment.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Provided support during pre-trip preparations such as visa applications.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Participated in trade shows and networking events to promote company services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Managed customer complaints effectively according to established procedures.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
Education
Diploma - Business 1 & 2
William Angliss
Melbourne, VIC06-2018
Bachelor of Arts - Tourism And Travel Management
RMIT
Melbourne, VIC10-1996
Skills
- Creativity and Innovation
- Travel industry expertise
- Customer Service
- Budget Management
- Emergency Response
- Business Development
- Problem-solving aptitude
- Relationship Building
- Written Communication
- Professional and Courteous
- Analytical Thinking
- Decision-Making
- Positive Attitude
- Multitasking
- Reliability
- Computer Skills
- Attention to Detail
- Self Motivation
- Problem-Solving
- Travel Arrangements
- Service Promotion
- Regulatory Compliance
- Team Oversight
- Credit card payments
- Staff Training and Development
Languages
Japanese
Professional
Timeline
Entourage Travel
Owner
03.2021 - Current
Franchisee Owner
Travel Counsellors
11.2011 - 03.2021
Senior Travel Consultant
Flight Centre
02.2002 - 10.2010
Diploma - Business 1 & 2
William Angliss
Bachelor of Arts - Tourism And Travel Management
RMIT
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