Summary
Overview
Work History
Skills
References
Timeline
Generic

Meagan Roy

BUSHLAND BEACH,Australia

Summary

Dynamic operations professional with extensive experience at Worksafe Connect, excelling in training coordination and client relationship management. Proven ability to enhance operational efficiency through effective onboarding and meticulous reporting. Adept at managing complex schedules and fostering stakeholder engagement, ensuring compliance and accuracy in all administrative processes.

Overview

29
29
years of professional experience

Work History

OPERATIONS TEAM MEMBER

WORKSAFE CONNECT
Brisbane/Townsville, Queensland
10.2018 - Current
  • Onboarding of new staff members
  • Supervision and training of operational staff
  • Maintain office computer programs (aXcelerate, smartsheet, xero, pipedrive)
  • Quoting of site based training
  • Training Co-Ordinator
  • Travel & Accommodation Bookings
  • Course Coordination of face to face or virtual training
  • Client and Affiliate Course Processing
  • Course paperwork compliance
  • CSQ Applications
  • Monthly Reporting such as AVETMISS, White Card, HSR, WHSO and Traffic Control reporting

Receptionist

CARERS QLD AUSTRALIA
Ipswich, Queensland
04.2018 - 09.2018
  • Telephone, reception and email enquiries
  • Provide efficient administrative support to the Regional Manager, Acting Area Manager, Team Leaders and LAC’s
  • Client networking
  • Maintain Computer Systems and in house registers/spreadsheets
  • Fleet maintenance
  • Petty Cash Management
  • Record meeting minutes as required
  • Incoming and outgoing correspondence
  • Purchasing of stationary and supplies
  • Managing room bookings as required

Senior Front Office Administrator

PRO-SYSTEM TRAINING SERVICES
Fortitude Valley, Queensland
12.2014 - 03.2018
  • Oversee and direct administrative services within the organisation
  • Provide supervision and training of junior administration staff
  • Planning and executing marketing campaigns
  • Continuous improvement of website design and content
  • Client networking
  • AVETMISS reporting
  • Provide efficient administrative support to the company Director
  • Coordinate meetings as required
  • Implement timetables to meet training needs of clients
  • Maintain computer systems (Vettrak)
  • Award Diplomas, Certificates, Statement of Attainments and Statement of Attendances for a variety of training courses
  • Prepare agendas and record meeting minutes as required
  • Telephone, front counter and email enquiries as required
  • Prepare course material as required
  • Process payments and reconcile daily cash/eftpos takings
  • Compile quotes as required
  • Dispatch training materials and self paced kits as required

Workshop Coordinator

RENO KINGS
Woolloongabba, Queensland
05.2013 - 11.2014
  • Provide efficient administrative support to all company Directors
  • First point of contact for all telephone and email enquiries
  • Co-ordinate monthly client teleconferences
  • Maintain client databases and assist in the effective running of the companies web page
  • Monitor and update all online program schedules of all Property Intensive and Property Max clients
  • Monitor and process all online product sales
  • Organise client weekend retreats, bus tours, mastermind meetings and workshops as required
  • Prepare and present statistics, reports and correspondence on matters relating to financial management operational issues

AO3 - Administration Office

Queensland Police Service
Oxley, Queensland
10.1996 - 03.2013
  • Various positions and divisions undertaken over 17 year period:
  • Acting Finance Officer - Education & Training Command (Dec 2012 - Mar 2013)
  • Executive Secretary - Assistant Commissioner Office, Education & Training Command (July 2012 - Dec 2012)
  • Administration Officer - Westgate Project (Jun 2009 - Jul 2012)
  • Administrative Coordinator - Detective Training Program, Oxley Police Academy (Oct 1996 - Jun 2009)

Skills

  • Managing administration/reception areas
  • Training and supervision
  • Course Co-Ordination
  • CSQ and User Choice programs
  • Monthly reporting
  • Experience with Student Management Systems
  • Administrative support
  • Diary management
  • Appointment scheduling
  • Travel and accommodation bookings
  • Office software management
  • Training coordination
  • Onboarding staff
  • Reporting accuracy
  • Course & Trainer compliance
  • Client relationship management
  • Travel coordination
  • Counter and telephone enquiries
  • Organisation and time management
  • Liaising with stakeholders
  • Invoice processing
  • Petty cash management
  • Time management
  • Problem-solving
  • Task prioritization

References

References available upon request.

Timeline

OPERATIONS TEAM MEMBER

WORKSAFE CONNECT
10.2018 - Current

Receptionist

CARERS QLD AUSTRALIA
04.2018 - 09.2018

Senior Front Office Administrator

PRO-SYSTEM TRAINING SERVICES
12.2014 - 03.2018

Workshop Coordinator

RENO KINGS
05.2013 - 11.2014

AO3 - Administration Office

Queensland Police Service
10.1996 - 03.2013

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Meagan Roy