Summary
Overview
Work History
Education
Skills
Professional Development
References
Attributes
References
Timeline
Generic

Meagan Shearing

Mount Martha,Australia

Summary

Experienced administration professional with expertise in leading administrative and field teams. Proficient in patient and consumer engagement, relationship building, process optimization, and team leadership. Proven track record in streamlining operations, enhancing productivity, and driving team performance. Committed to fostering organized, collaborative work environments that support business success.

Overview

17
17
years of professional experience

Work History

Administration Manager

ICON CANCER CENTRE
Mornington, VIC
10.2024 - Current
  • Create a warm, safe environment for patients and external stakeholders.
  • Supervise Administration team, identifying training needs and offering continuous support.
  • Coordinate patient appointments and manage reception services efficiently.
  • Facilitate recruitment processes for new Administration team members.
  • Process Medicare and private billing for inpatient and outpatient services with accuracy.
  • Maintain patient medical records, ensuring compliance with privacy standards.
  • Contribute to facility accreditation efforts, boosting operational credibility.
  • Implement changes and improvements to enhance team performance.

Field Research Manager (Part Time)

BLACK SHEEP GROUP
Mornington, VIC
08.2023 - Current
  • Plan and oversee all fieldwork activities, including scheduling, site selection, and logistics coordination.
  • Primary liaison between stakeholders and project teams
  • Recruit, train and managed field staff, including enumerators and interviewers.
  • Monitor data collection processes to ensure accuracy and compliance with research protocols.
  • Resolve challenges related to participant recruitment and logistical constraints.
  • Facilitate communication between field teams and central research staff for timely reporting.
  • Ensured compliance with health, safety, and security protocols during field operations.

Practice Manager / Personal Assistant to Orthopaedic and Spinal surgeon

VICTORIAN ORTHOPAEDIC SPINE SERVICE
Frankston, 3199
02.2022 - 10.2025
  • Managed a team of two staff members, including a junior receptionist/administrator and a practice nurse.
  • Oversaw day-to-day operations of the practice to ensure smooth functioning.
  • Developed and implemented practice policies and procedures, identifying areas for improvement and driving change initiatives.
  • Managed appointment scheduling and patient flow to optimize efficiency.
  • Acted as the escalation point for complex issues and patient complaints, ensuring timely resolution.
  • Led marketing and business development efforts, including attending networking events and managing stakeholder relationships.
  • Handled practice billing for consulting and surgical procedures, including accounts receivable and debt recovery.
  • Rostering, recruitment, onboarding, and ongoing staff training and development.
  • Facilitated monthly team meetings to review progress and address challenges.
  • Prepared and analysed weekly, monthly, and annual practice reports to support decision-making.
  • Maintained accurate and up-to-date record keeping to ensure compliance and operational accuracy.
  • Oversaw the upkeep and maintenance of consulting suites and ensured consumables and equipment were consistently well stocked.
  • Coordinated patient surgical bookings and related administrative planning.
  • Planned and allocated tasks for administrative staff to ensure daily activities and targets were consistently met.
  • Fostered a positive and collaborative practice culture to enhance team morale and patient experience.

Senior Medical Receptionist / Administration

OPTIMIND / NEPEAN SPECIALIST GROUP
04.2019 - 02.2022
  • Served as primary contact for patient inquiries at mental health clinic with professionalism.
  • Delivered exceptional customer service while managing complex phone calls and emails.
  • Scheduled appointments and managed practitioner diaries efficiently.
  • Triaged referrals from healthcare providers, schools, families, and community organizations.
  • Supported over 10 practitioners with various administrative tasks, including correspondence vetting and letter drafting.
  • Created and maintained patient files, ensuring discretion and confidentiality.
  • Conducted weekly inventory checks, ordering stationery, prescription pads, and business materials.
  • Processed billing and payments through online portals, cash, and EFT in compliance with Medicare guidelines.

Complaints Investigations Officer

COMMERCIAL PASSENGER VEHICLES VICTORIA (fmr TAXI SERVICES COMMISSION / VIC TAXI DIRECTORATE)
11.2017 - 04.2019
  • Investigating complaints against accredited taxi and hire car drivers from members of the public
  • Liaising with both complainants and drivers, taking statements and conducting interview via phone and face to face
  • Collating data and evidence from internal systems, taxi operators and network service providers
  • Making evidence-based decisions and taking appropriate action in line with relevant legislation
  • Writing detailed reports outlining the complaint, investigation conducted and outcome of the complaint
  • Notifying complainant, drivers and operators over the telephone and in writing of the outcome of the complaint
  • Attending and testifying in the Magistrates Court at disputed cases

Industry Compliance Officer

COMMERCIAL PASSENGER VEHICLES VICTORIA (fmr TAXI SERVICES COMMISSION / VIC TAXI DIRECTORATE)
03.2012 - 11.2017
  • Conducting on-road compliance investigations, driver and vehicle checks of accredited taxis and hire cars
  • Completing thorough roadworthy checks on commercial passenger vehicles and issuing defect notices
  • Planning and preparing for internal operations, taking the lead in the statewide industry operation CODE
  • Conducting undercover compliance operations to target and identify illegal activities in the industry
  • Participating in joint on road activities and operations with agencies including Victoria Police, Australian Federal Police, Sheriff’s Office, Department of Immigration and Guide Dogs Victoria
  • Downloading and reviewing in-car video footage at the request of Victoria Police and the Australian Federal Police
  • Issuing warnings and infringements in accordance with the Transport (Compliance and Miscellaneous) Act 1983
  • Debriefing with staff and management across the organisation, identifying opportunities for training and upskilling
  • Attending and testifying in the Magistrates Court at disputed cases

Senior Accreditation and Licensing Officer

COMMERCIAL PASSENGER VEHICLES VICTORIA (fmr TAXI SERVICES COMMISSION / VIC TAXI DIRECTORATE)
07.2010 - 03.2012
  • Supervising, rostering, delegating and mentoring a team of 12 Accreditation and Licensing Officers
  • Providing excellence in customer service whilst handling phone, email and face to face enquiries
  • Liaising with applicants, accredited drivers, VicRoads and network service providers
  • Processing applications for accreditation, renewal of accreditation and change of personal details
  • Preparing show cause files for applicants or drivers with criminal history, new charges or excessive driving offences
  • Handling escalated enquiries from staff members and assisting internal departments with driver history checks
  • Implementing and managing the VicPol data matching system, attending working party meetings for upgrades

Account Manager

PLACE SETTINGS FOR HIRE
05.2008 - 07.2010
  • Managing a portfolio of 10+ top tier account clients within the events and catering industry
  • Providing excellence in customer service, handling enquiries and resolving issues via phone, email and face to face
  • Quoting, scheduling and booking
  • Attending industry events and expos to develop new business relationships and build networks
  • Creating new concepts and ideas for the Place Settings showroom, hosting clients for viewings
  • Styling and creating layouts for weddings, private functions and corporate events
  • General administration duties, invoicing, accounts receivable and data entry

Education

Certificate IV - Government (Statutory Compliance)

KPS & ASSOCIATES
01.2012

Certificate IV - Customer Contact

MWT GROUP
01.2006

Skills

  • Interpersonal skills
  • Relationship management
  • Organisational skills
  • Office management
  • Employee management
  • Staff training
  • Planning and scheduling
  • Time management
  • Process improvement
  • Attention to detail
  • Decision making
  • Critical thinking
  • Analytical skills
  • Negotiation skills
  • Conflict resolution
  • Team collaboration
  • Leadership
  • Motivating others
  • Training and mentoring
  • Written communication
  • Verbal communication
  • Professionalism and presentation
  • Policy compliance
  • Flexibility and adaptability
  • Positive mindset
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Google Docs and Zoom
  • TRIM, Resolve, Genie, Gentu, VTMS, EFT, POS, PRODA, Lanternpay, Real CAD, MS Teams, Windows OS, Chrome, Firefox, Lotus Notes

Professional Development

  • Front Line Adaptive Communication Training
  • Licensed Vehicle Tester Training
  • Vehicle Standards Information (VSI) 26
  • Directing and Controlling Traffic
  • Dealing with Occupational Violence and Aggression
  • Defensive Driving
  • Project Management Framework - PMF Basics for Small Projects
  • Excel Essentials
  • Writing for Ministers

References

Available on request

Attributes

  • Warm, friendly, outgoing and approachable with excellent interpersonal skills
  • Builds strong working relationships with internal and external stakeholders alike at all organisational levels
  • Highly organised with advanced planning and scheduling skills
  • Uses effective time management to complete multiple competing tasks and meet deadlines
  • Identifies areas for improvement and streamlines processes to increase efficiencies
  • Outstanding observational skills with a high level of accuracy and a keen eye for detail
  • Advanced decision making, critical thinking and analytical strengths
  • Utilises effective negotiation and conflict management techniques to diffuse high pressure situations
  • Team player - contributes to a high performing workplace through a collaborative approach
  • Leads, motivates, trains and mentors others to achieve shared goals
  • Outstanding written and verbal communication skills
  • High standard of professionalism and personal presentation
  • Adheres to all legislative and organisational policies, procedures and guidelines
  • Flexible, adaptable and positive outlook with a ‘can do’ attitude
  • Working with Children check and Full Victorian driver’s licence

References

References available upon request.

Timeline

Administration Manager

ICON CANCER CENTRE
10.2024 - Current

Field Research Manager (Part Time)

BLACK SHEEP GROUP
08.2023 - Current

Practice Manager / Personal Assistant to Orthopaedic and Spinal surgeon

VICTORIAN ORTHOPAEDIC SPINE SERVICE
02.2022 - 10.2025

Senior Medical Receptionist / Administration

OPTIMIND / NEPEAN SPECIALIST GROUP
04.2019 - 02.2022

Complaints Investigations Officer

COMMERCIAL PASSENGER VEHICLES VICTORIA (fmr TAXI SERVICES COMMISSION / VIC TAXI DIRECTORATE)
11.2017 - 04.2019

Industry Compliance Officer

COMMERCIAL PASSENGER VEHICLES VICTORIA (fmr TAXI SERVICES COMMISSION / VIC TAXI DIRECTORATE)
03.2012 - 11.2017

Senior Accreditation and Licensing Officer

COMMERCIAL PASSENGER VEHICLES VICTORIA (fmr TAXI SERVICES COMMISSION / VIC TAXI DIRECTORATE)
07.2010 - 03.2012

Account Manager

PLACE SETTINGS FOR HIRE
05.2008 - 07.2010

Certificate IV - Government (Statutory Compliance)

KPS & ASSOCIATES

Certificate IV - Customer Contact

MWT GROUP

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Meagan Shearing