Meaghan Kivell
Toorak
Summary
Highly organized and dependable employee with strong skills in multitasking and maintaining a positive attitude. Proven track record of taking on extra responsibilities to help the team achieve its goals.
Overview
10
10
years of professional experience
Work History
Senior Concierge
Work Club Global
03.2025 - Current
- Office administration satisfaction by promptly addressing inquiries and providing personalized needs.
- All office/operational administrative requirements.
- Evaluated internal processes regularly identifying opportunities for improvement implementing changes that led to increased efficiency.
- Mastered various software systems used within the industry record management.
- Streamlined front desk operations for increased efficiency, managing member bookings and check-in procedures.
FOH Concierge
Work Club Global
09.2023 - Current
- Focus closely on working with members in order to give them the best service possible. Some of which include booking meeting rooms, checking in guests, facilitating amenity tours.
- Addressed member inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain members.
Cafe Manager
No Stress Cafe
05.2020 - 05.2023
- Trained cafe employees, focusing on exceeding customers expectations and providing superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints.
- Focused heavily on customer retention - creating a welcoming and versatile atmosphere
Hospitality All Rounder
College Lawn Hotel
01.2018 - 04.2020
- Learned how to maintain excellent customer service while still working in a very fast paced environment.
- Collaborated with various team members to meet guests' requests.
- Established and maintained relationships with key customers to promote satisfaction.
Hospitality All Rounder
Milestones Bar & Grill
09.2015 - 05.2017
- Versed in fine dining experience.
- Head hostess position - first point of contact with customer, teaching me how to make an impactful impression for the business.
- Trained and supervised staff to provide highest level of customer service.
Education
Diploma of Hospitality Management
Strathfield College Australia
09.2019
Oak Bay High School
06.2015
Skills
- Highly motivated
- Reliable, dependable and committed to working with others
- Maintain a positive and confident attitude in all situations
- Communication skills
Timeline
Senior Concierge
Work Club Global
03.2025 - Current
FOH Concierge
Work Club Global
09.2023 - Current
Cafe Manager
No Stress Cafe
05.2020 - 05.2023
Hospitality All Rounder
College Lawn Hotel
01.2018 - 04.2020
Hospitality All Rounder
Milestones Bar & Grill
09.2015 - 05.2017
Oak Bay High School
Diploma of Hospitality Management
Strathfield College Australia
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