Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meaghan Stevens

Geelong,VIC

Summary

I am a motivated, reliable and detail-oriented professional with experience in customer-facing roles, retail operations, and administrative support. Skilled in organisation, problem-solving, data entry, accurate record-keeping, and managing client communications. Extensive knowledge in Microsoft Office Suite and Xero, with a strong foundation in financial reporting and bookkeeping principles. Enhancing my skillset through undertaking a Diploma of Accounting, I am furthering my proficiency in managing budgets and forecasts, internal control, preparing accurate briefs and legal principles in contract and consumer law. I am eager to contribute to a professional office administration team where accuracy and efficiency are highly valued.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

BP
04.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Accurately processed and reconciled daily financial transactions, maintaining precise records to support store audits.
  • Managed inventory systems, liaised with suppliers, and coordinated deliveries to ensure optimal stock levels.
  • Handled customer inquiries and complaints professionally, fostering positive client relationships and repeat business.
  • Assisted with compliance checks, maintained documentation, and supported operational reporting.
  • Upheld high standards of store presentation and safety in line with regulatory requirements.

Senior Sales Assistant

Cotton On / Factorie Clothing
01.2017 - 08.2021
  • Managed scheduling and shift rosters, ensuring optimal staff coverage and efficient workflow.
  • Oversaw daily store operations, including opening/closing procedures, cash handling, and reporting.
  • Assisted in performance monitoring by analysing KPIs and implementing strategies to achieve targets.
  • Maintained accurate inventory and stock records, reducing discrepancies and improving operational efficiency.
  • Trained and guided new team members to foster a collaborative and high-performing environment.

Volunteer

Geelong Animal Welfare Society (GAWS)
04.2023 - 04.2024
  • Maintained accurate logs for daily care routines, health monitoring, and facility cleanliness compliance.
  • Supported operational needs by restocking and organising retail areas to enhance customer experience.
  • Ensured adherence to health, safety, and hygiene standards in both animal care and public spaces.
  • Assisted with special events and programs.

Education

Diploma -

The Gordon
Geelong, VIC
12-2025

Skills

  • Calendar and schedule management
  • Data entry and database management
  • Knowledgeable in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Document preparation, filing, and record management
  • Inventory and stock management with reconciliation
  • Strong written and verbal communication
  • Time management and prioritisation
  • Accounts support and basic bookkeeping (Xero)
  • Team collaboration and client relationship management
  • Adaptability in dynamic settings
  • Quick learner of new systems
  • Proficient in accuracy and precision
  • Strong organisational and multitasking abilities
  • Reliable and professional, committed to delivering high quality outcomes

Timeline

Volunteer

Geelong Animal Welfare Society (GAWS)
04.2023 - 04.2024

Customer Service Representative

BP
04.2021 - Current

Senior Sales Assistant

Cotton On / Factorie Clothing
01.2017 - 08.2021

Diploma -

The Gordon
Meaghan Stevens