Meah Connor
Bargo,NSW
Summary
A Diligent service representative who adopts a collaborative approach to assist customers. Demonstrates a rapid understanding and resolution of diverse needs. Committed to ongoing professional development, constantly refining skills. A fast learner with proficiency in software and expertise in organizing files and optimizing processes to enhance operational efficiency. A dependable team player with an upbeat and positive demeanour, displaying enthusiasm for learning. Capable of maintaining excellent verbal and written communication skills in high-pressure, fast-paced environments, prioritizing customer satisfaction and contributing to the overall success of the company.
Overview
5
5
years of professional experience
Work History
Client Service Officer
Department Of Communities And Justice
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed online debit and credit card payments.
- Provided procedural court advice.
- Gave court outcomes and dealt with difficult clients.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Legal Administrative Assistant
Heard McEwan Legal
01.2023 - 08.2023
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Scheduled appointments, court appearances, and depositions for busy law firm.
Customer Service Member
Coles Supermarket
04.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Service Team Member
Zambrero
03.2019 - 07.2022
- Fielded large amounts of customer inquiries with poise and professionalism
- Completed resolutions for customers' issues by following up on concerns and advocating for customers' needs with other departments and managers.
Business Services Work-placement
Lagoon Seafood Restraunt
05.2021 - 05.2021
- Maintained scheduling and event calendars and assisted with the coordination of parties and events for staff
- Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records.
Education
Business Services Cert 2 - Business Service
St Marys Star of The Sea
11.2022
High School Diploma -
St Marys Star of The Sea, College
Wollongong, NSW11.2022
Skills
- Knowledgeable in computer software
- Telephone etiquette
- Ability to respond, adapt and cope with changing priorities and demands
- Customer service-focused
- Adapt skills to new situations
- Strong organizational skills
- Works well under pressure & in a team
- Efficient and Detail-Oriented
- Problem Resolution
Timeline
Client Service Officer
Department Of Communities And Justice
08.2023 - Current
Legal Administrative Assistant
Heard McEwan Legal
01.2023 - 08.2023
Customer Service Member
Coles Supermarket
04.2022 - 11.2022
Business Services Work-placement
Lagoon Seafood Restraunt
05.2021 - 05.2021
Service Team Member
Zambrero
03.2019 - 07.2022
Business Services Cert 2 - Business Service
St Marys Star of The Sea
High School Diploma -
St Marys Star of The Sea, College
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