Meah Connor
Summary
A Diligent service representative who adopts a collaborative approach to assist customers. Demonstrates a rapid understanding and resolution of diverse needs. Committed to ongoing professional development, constantly refining skills. A fast learner with proficiency in software and expertise in organizing files and optimizing processes to enhance operational efficiency. A dependable team player with an upbeat and positive demeanour, displaying enthusiasm for learning. Capable of maintaining excellent verbal and written communication skills in high-pressure, fast-paced environments, prioritizing customer satisfaction and contributing to the overall success of the company.
Overview
6
6
years of professional experience
Work History
Client Service Officer
Department of Communities and Justice
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Processed online debit and credit card payments
- Provided procedural court advice
- Gave court outcomes and dealt with difficult clients
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers
Legal Administrative Assistant
Heard McEwan Legal
01.2023 - 08.2023
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents
- Helped with intake of new clients and materials by setting up files and documenting important information
Business Services Work-Placement
Lagoon Seafood Restaurant
11.2021 - 12.2021
- Maintained scheduling and event calendars and assisted with the coordination of parties and events for staff
- Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records
Customer Service Member
Coles Supermarket
03.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Service Team Member
Zambrero
03.2019 - 03.2022
- Fielded large amounts of customer inquiries with poise and professionalism
- Completed resolutions for customers' issues by following up on concerns and advocating for customers' needs with other departments and managers
Education
Business services cert 2 - Apply communication skills, Work alongside colleagues and managers, Plan and apply time management, Employ sustainable work practices, Contribute to the health and safety of self and others, Work with technology
St Marys Star of the Sea
11.2022
High school diploma -
St Marys Star of The Sea
11.2022
Skills
- Problem Solving
- Microsoft Office
- Adaptability
- Professionalism
- Customer Satisfaction
- Time Management
Awards
- Customer service satisfaction
- innovation
Timeline
Client Service Officer
Department of Communities and Justice
08.2023 - Current
Legal Administrative Assistant
Heard McEwan Legal
01.2023 - 08.2023
Customer Service Member
Coles Supermarket
03.2022 - 09.2022
Business Services Work-Placement
Lagoon Seafood Restaurant
11.2021 - 12.2021
Service Team Member
Zambrero
03.2019 - 03.2022
Business services cert 2 - Apply communication skills, Work alongside colleagues and managers, Plan and apply time management, Employ sustainable work practices, Contribute to the health and safety of self and others, Work with technology
St Marys Star of the Sea
High school diploma -
St Marys Star of The Sea
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