Summary
Overview
Work History
Education
Skills
Websites
Attributes
References
Timeline
Generic

Kelvin Kibet Sang

Plympton Park,SA

Summary

Master of computer Science qualified in areas of specializations such as; Network Installation and Configuration, Remote & Onsite Support, Program & Portfolio Management, Helpdesk Support and Customer Service.

I am a hard working individual capable of delivering effective problem solving skills in any setting/ situation. I have a dedicated and tactful approach to the implementation of positive growth and change to company operations. I have strong organizational and communication skills that aid in my professionalism, confidentiality and tact when dealing with internal and external stakeholders. A strength i wish to continue to develop throughout my career.

I believe I am equipped with excellent analytical and decision-making capabilities that consistently contribute to achieving organizational objectives and collaborating with teams through higher levels of performance and growth.

I am a very hardworking and innovative individual ready for a new challenge and opportunity to utilize my experience, strengths and skill set to hope contribute to the growth and success of your company.

Strong work ethic and dedicated to quality assurance. Adept at working with teams or independently in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Software Engineer Intern

Enee Solutions Pty Ltd
Prospect, Adelaide
02.2023 - 04.2023
  • Contributed to the development of dynamic web applications using web technologies including Bootstrap, Laravel and ReactJS resulting in enhanced user experience and improved functionality
  • Implemented robust automated testing strategies utilizing Laravel Dusk to minimize bugs and errors and ensuring delivery of refined software applications
  • Demonstrated improvement in coding proficiency by delivering maintainable and efficient codebase and making changes to the codebase after review by the team
  • Played a pivotal role in debugging and optimizing an ongoing MLM web application project through rigorous testing with Laravel Dusk.

IT Support Technician

AMPATH Centre
Eldoret, Kenya
05.2015 - 07.2015
  • Installed and configured the company's computer hardware operating systems and applications
  • Conducted analysis of call logs in order to discover any underlying issues or trends
  • Maintained and monitor computer networks and systems
  • Diagnosed and solve hardware or software faults and provide IT support to employees and customers
  • Logged the IT queries of customers and employees
  • Tested and evaluated new technology and perform electrical safety checks on the company's computer equipment
  • Responded to callouts in a timely fashion, whilst also resetting and creating passwords
  • Troubleshoot the computers, laptops and printers as well as the company's network
  • Prioritised tasks by planning when to manage multiple issues according to urgency
  • Investigated and report on server / network service errors
  • Key Achievements: Consistently closed an average of 7 tickets on a daily basis
  • Suggested and coordinated the replacement of 100 old printers and computers in regional SA offices
  • Upgraded over 200 computers from Windows 7 to Windows 10.

Education

Master of Computer Science -

Flinders University

Bachelor of Computer Science -

Kabarak University

Skills

  • Information Technology
  • Community Services
  • Hardware & Software Expertise
  • Helpdesk Support
  • Customer Service
  • Project Coordination
  • Program & Portfolio Management
  • Network Installation and Configuration
  • Remote & Onsite Support
  • Networking via Wireshark
  • DNS & Manual IP Setup
  • Service Level Agreement (SLA)
  • MS Office Suite Word, Excel, PowerPoint, Outlook, Exchange
  • Office 365
  • Windows PowerShell
  • Solid understanding of ICT operations management principles, processes, and procedures, as well as contemporary issues, trends, best practices, and client needs, with demonstrated ability to link services and solutions to business strategy
  • Talent for utilising effective communication strategies, tact, and professionalism to manage, influence, negotiate and foster long-term strategic relationships with clients and stakeholders
  • Strong command of systems and use them to enable accurate reporting and ensure data integrity
  • Critical thinking and decision-making skills, prioritisation and wide knowledge of emergent information technology applications and trends
  • Ability to drive continuous improvement processes and implement change management programs to provide maximum customer service satisfaction
  • Superior analytical and problem-solving skills; capable of providing situation-appropriate solutions and intuitive judgement for an effective issue resolution
  • Excellent communication and interpersonal skills, working effectively in a diverse environment with colleagues, partners, clients, and stakeholders from multidisciplinary and multicultural backgrounds

Attributes

  • Proactive with flexible work attitude and the capacity to show initiative and apply new concepts
  • Excellent organisational and time management skills with the ability to prioritise and manage expectations
  • Ability to flourish with minimal guidance, be proactive and handle uncertainty
  • Strong work ethic; highly hardworking, reliable, and enthusiastic
  • Exceptional ability to build and develop successful relationships with clients, colleagues, and superiors through liaison, establishing trust and providing accurate and timely information in a competent and courteous manner.
  • Dedicated to continuous professional learning and development

References

  • Kosta Haltis, Lead Software Engineer, Enee Solutions, 0423 794 947, khaltis@enee.com.au
  • Andrew Lelei, Project Engineer, SA Pathology, 0402 659 244

Timeline

Software Engineer Intern

Enee Solutions Pty Ltd
02.2023 - 04.2023

IT Support Technician

AMPATH Centre
05.2015 - 07.2015

Master of Computer Science -

Flinders University

Bachelor of Computer Science -

Kabarak University

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Kelvin Kibet Sang