Mederick Vautier
Sydney,NSW
Summary
Experienced Hotel Concierge with a strong background in the hospitality industry. Skilled in coordinating travel arrangements and delivering exceptional guest services. Proven ability to manage multiple priorities with a positive attitude and unwavering reliability. Seeking a part-time position to leverage interpersonal skills, time management, and problem-solving abilities. Detail-oriented and organized team player with a knack for handling multiple projects simultaneously. Enthusiastic and dedicated professional ready to contribute effectively at an entry-level, driving the team towards company goals.
Overview
6
6
years of professional experience
Work History
Front Office Concierge
Intercontinental Hotels Group, Sydney Double Bay
11.2022 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Acquired in depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
Assisted
Stock Associate
Williams-Sonoma
11.2021 - 11.2022
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Planned and supervised shipments from production to end-user and scheduled dally and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored and adjusted inventory levels according to demand.
- Implemented and developed supply chain strategies to optimize efficiency.
- Analyzed customer requirements and provided customized logistics solutions.
- Coordinated shipments and tracked progress to facilitate timely delivery.
General Handyman
Mandalay's Flowers
01.2021 - 11.2021
- Kept tool, material, and equipment inventory updated.
- Drove customer satisfaction by providing recommendations for greenery and flower parings.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Researched latest design trends, colours, and vendor products for use in new pieces.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Planned and maintained event timelines to track milestones and successfully reach event goal.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Labor Worker
Commercial Christmas Services
09.2020 - 01.2021
- Measured dimensions of finished pieces for conformance to specifications.
- installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production creak.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Used handheld scanners to efficiently track and makeover freight throughout distribution network.
- Shipped material and performed boxing, packing, labelling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Worked from ladders, scaffolds and fits to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
Head Waiter
Ramada Hotels & Suites
02.2019 - 02.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Administrative Assistant
Local Governement
02.2018 - 02.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Researched and recorded origins, provenance and historical significance of archival materials.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Developed classification systems to facilitate public access to archived materials.
Education
Cambridge Certificate B2 - English Language And Literature
Greenwich English College
Sydney, NSW03.2023
High School Diploma -
Jules Garnier Hight School
New-Caledonia (France)11.2018
Skills
Hospitality expertise
Superior guest services
Training and mentoring
Effective time management
Strong organizational skills
Travel coordination
Quick learning
Attentive to detail
Accomplishments
- Received a job promotion within 2 months of hire date due to outstanding performance.
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a 75% decrease in front desk calls.
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Customer Service - Developed long-term relationships with customers which increased repeat business.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Front Office Concierge
Intercontinental Hotels Group, Sydney Double Bay
11.2022 - Current
Stock Associate
Williams-Sonoma
11.2021 - 11.2022
General Handyman
Mandalay's Flowers
01.2021 - 11.2021
Labor Worker
Commercial Christmas Services
09.2020 - 01.2021
Head Waiter
Ramada Hotels & Suites
02.2019 - 02.2020
Administrative Assistant
Local Governement
02.2018 - 02.2019
Cambridge Certificate B2 - English Language And Literature
Greenwich English College
High School Diploma -
Jules Garnier Hight School
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