Medha Khanal
New South Wales,Australia
Summary
Accomplished Fraud Officer with a proven track record at CUSCAL Limited, adept in fraud investigations and enhancing customer satisfaction through exceptional service. Skilled in data compilation and MS Office, I excel in team collaboration and communication, significantly contributing to operational excellence and compliance standards.
Overview
2
2
years of professional experience
Work History
Fraud Officer
CUSCAL Limited
07.2022 - 05.2024
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
- Provided exemplary level of customer service to clients and company personnel
- Reviewing new customer accounts and verifying their identities
- Compiling accurate and up to date data on customers for compliance reasons
- Communication with managers and other employees involved in the maintenance of the internal control standards
- Ensuring all documentary evidence are properly recorded and stored for easy accessibility
Financial Crime Operational Analyst
Commonwealth Bank Of Australia
02.2022 - 06.2022
- Reviewing new customer accounts and verifying their identities.
- Compiling accurate and up to date data on customers for compliance reasons.
- Communication with managers and other employees involved in the maintenance of the internal control standards.
- Excellence in both oral and written in English with proven strength for personal engagement.
- Good experience in commsee internal software equifax tableau and MSOffice applications like word powerpoint outlook and excel.
- Ensuring all documentary evidence are properly recorded and stored for easy accessibility.
Education
Bachelor of Business - Accounting
Melbourne Institute of Technology
Sydney, NSW03.2021
Skills
- Fraud Investigations
- Customer Service
- Communication Strategies
- Verbal Communication
- Written Communication
- Telephone Etiquette
- Customer Satisfaction
- Data Compilation
- Internal Control Standards
- Software Proficiency
- MS Office Applications
- Team Collaboration
Timeline
Fraud Officer
CUSCAL Limited
07.2022 - 05.2024
Financial Crime Operational Analyst
Commonwealth Bank Of Australia
02.2022 - 06.2022
Bachelor of Business - Accounting
Melbourne Institute of Technology
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