Media Ebrahimi
Adelaide,SA
Summary
Dedicated professional with a proven track record at Sun & Moon, excelling in compassionate caregiving and emotional support. Leveraged grooming and personal hygiene assistance skills to enhance client well-being, achieving notable improvements in patient comfort and satisfaction. Demonstrated exceptional ability to build trust and rapport, significantly enhancing the quality of care provided.
Overview
2
2
years of professional experience
Work History
Personal Care Assistant
Sun & Moon
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored and assisted residents through individual service plans.
- Planned activities to encourage movement, stretching, and strength building.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
Customer Service Representative
Silvana Bar and Restaurant
02.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Diploma - Family And Community Services
Aston College
Sydney, NSW06.2024
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
Languages
Kurdish
Full Professional
Persian
Full Professional
Reference
Nashmil Dolat Javid
+61 427 020 452
Shirin Raygan
+61 402 303 441
Timeline
Personal Care Assistant
Sun & Moon
07.2024 - Current
Customer Service Representative
Silvana Bar and Restaurant
02.2023 - 08.2024
Diploma - Family And Community Services
Aston College
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