Aimee Law
Daglish,WA
Summary
Knowledgeable and dedicated customer service professional with experience in the Plastics and Aesthetics industry. Solid team player with an outgoing and positive demeanour. Proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Care Coordinator
Derma Medical
04.2021 - Current
- Manage model bookings across Australia via Pabau CRM
- Handle stock control through company website
- Act as first point of contact for model enquiries
- Obtain pre-approval images for treatment assessment
- Manage nationwide waitlist and appointment scheduling
- Coordinate and attend on-site injectable training monthly in Perth.
Receptionist / Patient Liaison
Specialist Plastic Surgeons - Dr Adrian Brooks, Dr Matthew Jones & Dr Ranjit Kunchur
07.2023 - 12.2023
- Reception duties and diary management for three surgeons and two nurses
- Book cosmetic and medical surgeries via Gentu practice software
- Co-ordination and preparation of patients’ hospital admissions
- Triage referrals received from multidisciplinary specialists
- Handle certificates and invoicing for Workers Comp, and Medico Legal cases
- Prepare theatre lists and liaise with hospitals and Anaesthetists
- Chaperone during surgical consultations
- Billing, receipting, and daily takings reconciliation.
Receptionist / Clinic Coordinator
Dr Guy Watts - Specialist Plastic Surgeon
04.2022 - 06.2023
- Reception and diary management through Genie practice software
- Collate and maintain patient details and supporting reports prior to consultation
- Generate and organise supporting surgical documentation including hospital forms for clinic days
- Co-ordinate and prepare patients hospital admissions
- Chaperone during consults, including written dictation
- Capture images pre and post surgery
- Post-operative calls to patients within 24 hours
- Theatre list preparation and communication with hospitals and Anaesthetists
- Billing, receipting, and daily takings reconciliation
- Stock control and ordering
Clinic Manager
Skin Collective
01.2021 - 04.2022
- Clinic reception duties
- Coordinate appointments for two Cosmetic Nurses and one Dermal Therapist
- Implement company workflow process
- Stock control and ordering of Schedule 4 medication
- Patient follow-up post-treatment
- Reconciliation of daily takings and banking
- Assist with marketing and social media activities
- Arrange training for staff
- Monthly budget meetings with Bookkeeper and Director
- After-hours and weekend primary contact
Medical Secretary
Dr Mark Strahan – Specialist Plastic Surgeon
07.2020 - 09.2020
- Reception duties supporting theSurgeon and Nurse
- Book & confirm patient appointments through Genie
- Raise and complete hospital booking forms
- Co-ordinate and prepare patient hospital admissions
- Book surgery and liaise with pre-admission, including hospital theatres and Anaesthetists
- Create theatre lists for private & public hospitals
- Receipt invoices
- Clinic Dictation.
Clinic Receptionist
Base Aesthetic Clinic
08.2019 - 02.2020
- Clinic Reception duties supporting a team of three Cosmetic Nurses
- Book and confirm patient appointments via Timely
- Reconciliation of daily transactions
- Stock control & ordering of schedule 4 medication
- After hours and weekend primary contact.
Remote Practice Administrator
Dr Sultan Hassan - Specialist Plastic Surgeon
01.2018 - 12.2018
- Schedule consultation clinics around the UK to include post operative appointments
- Create theatre & clinic lists for submission to hospitals and clinic locations
- Generate & submit hospital booking forms & associated operative paperwork
- Co-ordinate and prepare patients hospital admissions
- Generate surgical quotes
- Compile CQC compliance paperwork
- Dictation and electronic filing
- Obtain fit for surgery GP letters prior to surgery
- Consultation and surgical billing via WorldPay system
- Manage in house patient database
- Assist PM with post op follow up calls
- On call duties to include evenings and weekends.
Education
Beauty Therapy Diploma – Level 3 -
International School of Beauty Therapy
Perth, WASkills
Clear Communication: Ability to communicate clearly and effectively with patients, explaining procedures, potential risks, and recovery expectations in a way that is easily understood
Active Listening: Being attentive to patient concerns and questions, and providing empathetic responses
Empathy: Understanding and showing empathy towards patients who may be going through emotional or physical challenges related to their appearance
Medical Terminology: Familiarity with common medical terms related to plastic and cosmetic surgery
Scheduling and Coordination: Managing appointments, scheduling surgeries, and coordinating pre-operative and post-operative care
Documentation: Maintaining accurate and confidential patient records and documentation
Customer-Focused Attitude: Providing a high level of customer service to enhance overall patient experience
Professionalism: Maintaining a professional demeanour and representing the clinic or practice in a positive manner
References
Available upon request
Timeline
Receptionist / Patient Liaison
Specialist Plastic Surgeons - Dr Adrian Brooks, Dr Matthew Jones & Dr Ranjit Kunchur
07.2023 - 12.2023
Receptionist / Clinic Coordinator
Dr Guy Watts - Specialist Plastic Surgeon
04.2022 - 06.2023
Client Care Coordinator
Derma Medical
04.2021 - Current
Clinic Manager
Skin Collective
01.2021 - 04.2022
Medical Secretary
Dr Mark Strahan – Specialist Plastic Surgeon
07.2020 - 09.2020
Clinic Receptionist
Base Aesthetic Clinic
08.2019 - 02.2020
Remote Practice Administrator
Dr Sultan Hassan - Specialist Plastic Surgeon
01.2018 - 12.2018
Beauty Therapy Diploma – Level 3 -
International School of Beauty Therapy
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