MEDINA DIZDRAEVIC

Experienced and dedicated professional with a strong background in managing franchises and a history of working from a young age. Demonstrates a commitment to excellence in all tasks, consistently delivering high-quality results. A quick learner with a proven ability to adapt to new challenges and environments swiftly. Known for a proactive approach, exceptional work ethic, and a passion for continuous improvement.

• Greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Managed payroll, daily deposits and cost controls.
• Set employee schedules, delegated work and monitored food quality and service performance.
• Recruited, hired and trained talented staff to fill vacancies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Supervised daily activities of restaurant and 30 employees.
• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour
• Assisted customers with prompt and polite support in-person and via telephone.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.