Medisetty Srikanth
Plympton,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate and Technical support
E.I. Dupont India Private Limited
12.2013 - 01.2022
- Expert in taking colour measurements using hand held and bench top model spectrophotometers
- Responsible for carrying out the wash performance of enzymes in detergent powders and liquids for customers
- Expert in testing the enzymes in textile processing using bench top and large-scale washers
- Our team provided the technical support and suggestions to the existing and new customers on enzyme dosage and formulation
- Installation and setting up new equipment like sampler and splitter, Soft water tanks, jet pumps, tergotometers and image analyser
- Preparing documents for the import and export of the detergents were also my responsibilities
- Worked with other teams to conduct monthly safety audits, writing Process safety Management procedures (PSM’s) & Standard Operating Procedures (SOP).
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Provided training and support to new associates to help provide high-quality customer service.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
In charge production and R&D
BioNutrica India Pvt. Limited
02.2013 - 10.2013
- Worked on optimization of resources by using enzymes in producing API.
Executive R&D and production
Miracle Formulations India Private Limited
05.2012
- Got involved in establishment of R&D and QC lab
- Responsible for procurement of raw materials and developed a production plan
- Experiments were planned to extract compounds of interest from the seeds of Alangium salvifolium
- Handled a team of five people, packing and labelling soft gelatine capsules.
Research Assistant
Procter and Gamble (through Adecco)
09.2010 - 09.2011
- Worked safely with various enzymes at different parameters to know the stain removal kinetics of various stains
- Formulation studies on enzymes, surfactants and polymers were also planned and executed on various types of tergotometers and washing machines
- Used Image analysis technique to know the amount of stain removal
- Assisted in developing and operating models developed for laminar and non-laminar flow to know the amount of stain removal.
Education
MSc Pharmaceutical -
University of Ulster
01.2009
Bachelor of Pharmacy -
SSR College of Pharmacy
01.2007
Intermediate -
Kakatiya Intermediate College
01.2002
S.S.C -
Vijay High School
01.2000
Skills
- Fluent in speaking and writing three different languages English, Hindi and Telugu
- Competent in working with all programs of Microsoft Office applications
Accomplishments
- Achieved good remarks for having very low standard deviations for hundreds of experiments performed at Procter and Gamble.
- Awarded "Night in Town award" and "safety coin" for documenting, starting and running up new instruments safely in the lab at E.I. Dupont India Private Limited.
Project Research Experience
Manufacture of liposome’s loaded with photosensitising oxime compounds, University of Ulster
References
Would be provided on request.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Certified Pharmacist in India
Worked in
Timeline
Customer Service Associate and Technical support
E.I. Dupont India Private Limited
12.2013 - 01.2022
In charge production and R&D
BioNutrica India Pvt. Limited
02.2013 - 10.2013
Executive R&D and production
Miracle Formulations India Private Limited
05.2012
Research Assistant
Procter and Gamble (through Adecco)
09.2010 - 09.2011
MSc Pharmaceutical -
University of Ulster
Bachelor of Pharmacy -
SSR College of Pharmacy
Intermediate -
Kakatiya Intermediate College
S.S.C -
Vijay High School
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