NATTIYA ( FAYE )
Essendon North,VIC
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Spices And Pestle Thai Restaurant
01.2018 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Front of House Team Member
Spices And Pestle Thai Restaurant
12.2015 - 01.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
Kitchen Hand
The Little Bento
08.2020 - 01.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Front of House Team Member
Boost Juice
10.2019 - 03.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Stored food in designated containers and storage areas to prevent spoilage.
Front of House Team Member
Alice Thai Restaurant
03.2015 - 12.2017
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Bachelor of Science - Public Health
Hauchiew University
Bangkok Thailand06.2014
Advanced Diploma - Hospitality Management
Angad Institute
Flagstaff, VIC11.2019
Certificater IV - Commercial Cookery
Angad Institute
Flagstaff, VIC04.2019
No Degree - ABC Course of Making Coffee
William Angliss Institute of TAFE
Melbourne, VIC05.2022
Certificater IV of Business - Business Management
Nova Institute of Technology
Melbourne, VIC03.2017
Skills
- Restaurant Operation
- Calendar and Scheduling Software
- Mentoring
- Margin Goals
- Corporate Regulations
- POS Systems Operations
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
Kitchen Hand
The Little Bento
08.2020 - 01.2021
Front of House Team Member
Boost Juice
10.2019 - 03.2020
Front of House Manager
Spices And Pestle Thai Restaurant
01.2018 - Current
Front of House Team Member
Spices And Pestle Thai Restaurant
12.2015 - 01.2018
Front of House Team Member
Alice Thai Restaurant
03.2015 - 12.2017
Bachelor of Science - Public Health
Hauchiew University
Advanced Diploma - Hospitality Management
Angad Institute
Certificater IV - Commercial Cookery
Angad Institute
No Degree - ABC Course of Making Coffee
William Angliss Institute of TAFE
Certificater IV of Business - Business Management
Nova Institute of Technology
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