NATTIYA ( FAYE )
Essendon North,VIC
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Spices And Pestle Thai Restaurant
01.2018 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Front of House Team Member
Spices And Pestle Thai Restaurant
12.2015 - 01.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
Kitchen Hand
The Little Bento
08.2020 - 01.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Front of House Team Member
Boost Juice
10.2019 - 03.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Stored food in designated containers and storage areas to prevent spoilage.
Front of House Team Member
Alice Thai Restaurant
03.2015 - 12.2017
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Bachelor of Science - Public Health
Hauchiew University
Bangkok Thailand06.2014
Advanced Diploma - Hospitality Management
Angad Institute
Flagstaff, VIC11.2019
Certificater IV - Commercial Cookery
Angad Institute
Flagstaff, VIC04.2019
No Degree - ABC Course of Making Coffee
William Angliss Institute of TAFE
Melbourne, VIC05.2022
Certificater IV of Business - Business Management
Nova Institute of Technology
Melbourne, VIC03.2017
Skills
- Restaurant Operation
- Calendar and Scheduling Software
- Mentoring
- Margin Goals
- Corporate Regulations
- POS Systems Operations
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
Kitchen Hand
The Little Bento
08.2020 - 01.2021
Front of House Team Member
Boost Juice
10.2019 - 03.2020
Front of House Manager
Spices And Pestle Thai Restaurant
01.2018 - Current
Front of House Team Member
Spices And Pestle Thai Restaurant
12.2015 - 01.2018
Front of House Team Member
Alice Thai Restaurant
03.2015 - 12.2017
Bachelor of Science - Public Health
Hauchiew University
Advanced Diploma - Hospitality Management
Angad Institute
Certificater IV - Commercial Cookery
Angad Institute
No Degree - ABC Course of Making Coffee
William Angliss Institute of TAFE
Certificater IV of Business - Business Management
Nova Institute of Technology
Similar Profiles
Ryan PayneRyan Payne
FOH Staff Member at Spices ThaiFOH Staff Member at Spices Thai
Eng. Ayman AyazEng. Ayman Ayaz
Administrative and Financial Manager at United Spices Trading Company (RBZ Restaurant)Administrative and Financial Manager at United Spices Trading Company (RBZ Restaurant)
KHUSHPREET KAURKHUSHPREET KAUR
Manager at Spices Indian restaurantManager at Spices Indian restaurant