Muhammad Sami
Cairns,QLD
Summary
Dynamic professional with extensive experience in guest service and team management, notably at The Sebel Hotel. Proven ability to enhance customer satisfaction through effective communication and health code compliance. Skilled in POS system operation and staff scheduling, consistently achieving high service standards and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Front Desk Guest Service Agent
The Sebel Hotel
05.2024 - 01.2025
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed guest arrivals and departures, provided information regarding hotel's services and amenities and addressed guests concerns and inquiries.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
Service Coordinator
The Extend Group
02.2023 - 08.2024
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Designed weekly educational activities and programs focusing on ACECQA guidelines, helped educators implement activities and focused on inclusivity of all students.
Lead Barista
Computershare Limited
09.2023 - 02.2025
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Prepared consistent quality coffees with impressive latte art on all the coffee orders.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Office Assistant
Kensington Neighbourhood House
05.2023 - 08.2023
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Purchased and maintained office supplies.
Supervisor
GJK Facility Services
06.2020 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained a strong professional relationship with The City Of Melbourne Council and provided excellent service throughout the council buildings.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Representative
Ampol
02.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Prepared beverages, charged customers for fuel and confectionaries, resolved technical issues, received fuel and store product deliveries.
- Set up the display promoting products, keeping a strong eye on expiration dates, prepared hot food for the display.
- Performed EOD and EOW reports and maintained the files for the manager.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
Catering Assistant
Black Truffle Catering
08.2021 - 03.2023
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Inspected catering equipment and utensils regularly to manage wear and tear.
Education
Diploma of Community Services - Family And Community Services
Frontier Education
Cairns, QLD03-2027
Skills
- Health codes compliance
- Team management
- Guest service
- Staff scheduling
- POS system operation
- Order taking
- Barista training
- Promotional events
- Safe food handling
- Health code compliance
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Desk Guest Service Agent
The Sebel Hotel
05.2024 - 01.2025
Lead Barista
Computershare Limited
09.2023 - 02.2025
Office Assistant
Kensington Neighbourhood House
05.2023 - 08.2023
Service Coordinator
The Extend Group
02.2023 - 08.2024
Catering Assistant
Black Truffle Catering
08.2021 - 03.2023
Customer Service Representative
Ampol
02.2021 - 12.2021
Supervisor
GJK Facility Services
06.2020 - 02.2023
Diploma of Community Services - Family And Community Services
Frontier Education
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