Meena Aqrawi
Summary
Organized and dependable candidate successful at managing multiple priorities simultaneously with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
04.2023 - Current
- Helped customers prepare documents required to complete transactions and process requests.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Processed applications for new accounts.
- Investigated and resolved issues by offering applicable options to customers.
- Proven ability to learn quickly and adapt to new situations.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Traffic Control Team Leader
West Sydney Traffic Control
10.2021 - 01.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Observed packing operations to verify conformance to specifications.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
Customer Service Supervisor
Woolworth Group
11.2018 - 10.2021
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
St Narsai Assyrian Christian College
Sydney, NSW2020
Skills
- Written Communication
- Analytical and Critical Thinking
- Branch operations
- Workload Management
- Team Leadership
- Multitasking Abilities
- Exceptional customer service
- Attention to detail
- Financial Industry Knowledge
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Customer Banking Specialist
Commonwealth Bank
04.2023 - Current
Traffic Control Team Leader
West Sydney Traffic Control
10.2021 - 01.2023
Customer Service Supervisor
Woolworth Group
11.2018 - 10.2021
High School Diploma -
St Narsai Assyrian Christian College
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