Meena Aqrawi
Summary
Organized and dependable candidate successful at managing multiple priorities simultaneously with a positive attitude and a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
Sydney, NSW
04.2023 - Current
- Helped customers prepare documents required to complete transactions and process requests.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Processed applications for new accounts.
- Investigated and resolved issues by offering applicable options to customers.
- Proven ability to learn quickly and adapt to new situations.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Traffic Control Team Leader
West Sydney Traffic Control
New South Wales
10.2021 - 01.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Observed packing operations to verify conformance to specifications.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
Customer Service Supervisor
Woolworth Group
Sydney, NSW
11.2018 - 10.2021
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
St Narsai Assyrian Christian College
Sydney, NSW2020
Skills
- Written Communication
- Analytical and Critical Thinking
- Branch operations
- Workload Management
- Team Leadership
- Multitasking Abilities
- Exceptional customer service
- Attention to detail
- Financial Industry Knowledge
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Customer Banking Specialist
Commonwealth Bank
04.2023 - Current
Traffic Control Team Leader
West Sydney Traffic Control
10.2021 - 01.2023
Customer Service Supervisor
Woolworth Group
11.2018 - 10.2021
High School Diploma -
St Narsai Assyrian Christian College