Meenakshi Mohanlal
Coburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Value Specialist
Bupa Health Insurance
10.2021 - Current
- Successfully managed customer inquiries and improved customer service processes with the introduction of customer relationship management skills
- Training new customer service team members
- Respond to customer inquiries via phone, email and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product and service information to customers
- Contribute to the development of customer service policies and procedures
- Meet or exceed performance metrics for customer satisfaction, response time and issues resolution.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Monitored industry trends to adapt strategies accordingly.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
Relationship Manager
FEDEX
02.2021 - 03.2023
- Communicating with clients to understand their needs and explain product value
- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client need fulfillment
- Collecting and analyzing data to learn more about consumer behavior
- Keeping accurate records pertaining to inventory and account notes
- Maintaining updated knowledge of company products and services.
Customer Service Manager
ADCB bank
01.2020 - 01.2021
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences.
Customer Service Manager
United Petroleum
04.2017 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Realtionship Manger
FedEx Employees Credit Association
06.2015 - 12.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Manager
Max Life Insurance Co. LTD
02.2016 - 02.2019
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company's customer base and ensure its strong presence.
Relationship Manager
HDFC BANK
01.2011 - 12.2015
- Ensure stability of income from existing set of clients and explore avenues for new income generation from existing as well as new clients
- Add value to the client and stay ahead of the competition by structuring and implementing innovative deals in working capital, term loan and project finance
- Maintain relationships with business banking to originate business
- Manage trade finance, general blog operation for cash management services i.e., working capital cycle of the company.
Education
Leadership development skill -
Master of Business Administration - FINANCE AND HUMAN RESOURCE MANAGEMENT
KURUKEHETRA UNIVERSITY
01.2010
Bachelor of Business Administration - MANAGEMENT
KURUKSHETRA UNIVERSITY
01.2008
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Organizational Skills
- Multitasking Abilities
- Task Prioritization
- Excellent Communication
- Relationship Building
Languages
English
Hindi
Punjabi
Personal Information
Nationality: India
Certification
- Licensed IRDA
Timeline
Customer Value Specialist
Bupa Health Insurance
10.2021 - Current
Relationship Manager
FEDEX
02.2021 - 03.2023
Customer Service Manager
ADCB bank
01.2020 - 01.2021
Customer Service Manager
United Petroleum
04.2017 - 03.2020
Sales Manager
Max Life Insurance Co. LTD
02.2016 - 02.2019
Realtionship Manger
FedEx Employees Credit Association
06.2015 - 12.2019
Relationship Manager
HDFC BANK
01.2011 - 12.2015
Leadership development skill -
Master of Business Administration - FINANCE AND HUMAN RESOURCE MANAGEMENT
KURUKEHETRA UNIVERSITY
Bachelor of Business Administration - MANAGEMENT
KURUKSHETRA UNIVERSITY
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