Meenakshi Srinivas
Australia
Summary
Accomplished customer success analyst at Cleanaway Waste Management and technical product specialist with Hewlett Packard. Leveraging expertise in hardware troubleshooting and effective communication to deliver exceptional results. Strong background in product management with consistent 100% quality scores and a focus on fostering seamless customer experiences. Known for turning complex challenges into success stories, showcasing exceptional problem-solving and stakeholder management skills.
Overview
2
2
years of professional experience
Work History
Customer Success Analyst
Cleanaway Waste Management
12.2023 - 05.2024
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints
- Cultivated customer advocacy by identifying potential case studies, testimonials, and referrals, resulting in increased brand awareness and credibility
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability
- Managed strategic relationships with key partners, reinforcing collaborative partnerships that drove mutual success for all parties involved
Senior Technical Product Specialist
Hewlett Packard
01.2022 - 07.2023
- Managed high-profile client accounts (DAIMLER/ERICSSON), fostering strong relationships and driving customer success
- Led technical support and training for resellers, enhancing product knowledge and sales effectiveness
- Crafted marketing materials and performed market research, informing product strategy and competitive positioning
- Resolved complex technical issues, maintaining compliance with industry standards and ensuring customer satisfaction
- Trained in Daas tools
- Identified areas for cost reduction in production processes without compromising on quality or functionality standards
- Conducted market research to identify emerging trends, influencing future product development strategies
Education
Bachelors - Business Administration And Management
Baldwin's Women's Methodist College
PUC - Liberal Arts And Sciences
Maharani Lakshmi Ammani College
SSLC - School
Florence Public School
Skills
- Hardware components
- Troubleshooting
- Problem solving
- Effective communication
- Customer service
- Technical training
- Product Lifecycle Management
- Stakeholder Management
- Feedback collection
- Software Development
- Business Analysis
- Product Management
Timeline
Customer Success Analyst
Cleanaway Waste Management
12.2023 - 05.2024
Senior Technical Product Specialist
Hewlett Packard
01.2022 - 07.2023
PUC - Liberal Arts And Sciences
Maharani Lakshmi Ammani College
SSLC - School
Florence Public School
Bachelors - Business Administration And Management
Baldwin's Women's Methodist College
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