Summary
Overview
Work History
Education
Skills
Timeline
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MEENAKSHI SRINIVAS

Tarneit,Australia

Summary

I have an experience of 5 years in the IT industry working for HP as a product specialist, I moved to Melbourne and am seeking for opportunities in the same field.

I have expertise in handling irrate customers, IT companies, Resellers, working with partners,stakeholders.

Helped troubleshooting and resolving issues for JB Hi5, Harvey Norman, L'Oreal, Nestle IT and a few more commercial enterprises all over Australia and New Zealand.

I have handled escalations that would be directed to the CEO. Worked on 3 projects. (Battery Validation - working with stake holders, also handled Daimler cases and Ericsson cases for APJ, while simultaneously working with Tech Pulse Tool With stakeholders) I was a senior in the team and was often involved in training, Coaching and mentoring new employees and managers.

I am result oriented and dedicated in resolving issues and conflicts

I have Successfully delivered employee training and optimizing existing procedures.

Also Detail-oriented and decisive with remarkable work ethic.

Overview

5
5
years of professional experience

Work History

Technical Product Specialist (DaaS Tech)

Hewlett Packard, HP
01.2022 - 07.2023
  • TEAM MANAGING (DAIMLER/ERICSSON) Planned, organized, managed, and communicated operational/project activities to ensure the project objectives are met to the satisfaction of the partners/ stakeholders, Executive management, and project team
  • Creating an inspiring team environment with an open communication culture
  • Setting clear team goals and Delegating tasks and setting deadlines
  • Monitoring team performance and report on metrics, Motivating team members
  • Being consistent, disciplined and vision focused.
  • Troubleshooting issues and resolving hardware and software related
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Recorded and maintained relevant notes for each client and work order.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Resolved Number technical support inquiries per day.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Technical Product Specialist

HP SPR COMMERCIAL TEAM
05.2018 - 01.2022
  • I worked for HP Commercial Team where I handled customers and then moved on to managing escalations that would be directed to my Team and to the CEO of the company forAU/NZ regions
  • Partner/ Region appreciation every week
  • Quality scores at 100% always.
  • Continually expanded knowledge of Product or Service (HP laptops)
  • Researched product's technical specifications and accurately communicated information.
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Trained and provided coaching to Number junior team members.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Created database of all equipment models and serial Numbers.
  • Liaised between customers and manufacturing to design new product.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Researched and evaluated potential new markets and products.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Generated reports to support development and implementation of marketing plans.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Tracked key performance indicators to measure success of campaigns.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Utilized specialized software to capture and process data.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Tracked key metrics and developed spreadsheets and data models.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Established and managed relationships with external data providers and research vendors.
  • Created and distributed surveys for data collection and analysis.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Developed questionnaires and facilitated focus group discussions.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.

Education

Bachelors - Business Administration And Management

Baldwin's Women’s Methodist College
Bangalore, India

PUC - Liberal Arts And Sciences

Maharani Lakshmi Ammani College
Bangalore, India

SSLC - School

Florence Public School
Bangalore, India

Skills

  • TECHNICAL SKILLS
  • Specialized in Hardware components of a HP laptop/ Desktop/ Towers/
  • Workstations Alsodocking stations
  • Can help resolve any conflict facing the above devices using troubleshooting
  • MethodsTrained to handle issues in processor and software related issues
  • LANGUAGES
  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil
  • Currently learning Korean
  • Organizational Skills
  • Flexible and Adaptable
  • Research
  • Analytical Thinking
  • Analytical and Critical Thinking
  • Public Speaking
  • Organization
  • Social Perceptiveness
  • Problem-Solving
  • MS Office

Timeline

Technical Product Specialist (DaaS Tech)

Hewlett Packard, HP
01.2022 - 07.2023

Technical Product Specialist

HP SPR COMMERCIAL TEAM
05.2018 - 01.2022

Bachelors - Business Administration And Management

Baldwin's Women’s Methodist College

PUC - Liberal Arts And Sciences

Maharani Lakshmi Ammani College

SSLC - School

Florence Public School

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MEENAKSHI SRINIVAS