Meenu Eldho
Box Hill
Summary
A passionate graduate eager to launch a career in accounting and finance. Strong analytical skills, attention to detail, and commitment to accuracy. Seeking an opportunity to apply theoretical knowledge in a practical setting and contribute to the success of an organisation.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Probe CX
01.2022 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Reduced response time for customer queries by implementing effective communication strategies.
Cash Handler
Big Bazaar
08.2020 - 12.2021
- Processed cash, credit transactions to fulfill customer orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Completed transactions, exchanges and returns to support payment processing.
Education
MASTER’S DEGREE - Professional Accounting & Finance
Deakin University
Burwood, VIC07.2023
BACHELOR OF COMMERCE - Accounting
Mahatma Gandhi University
Kerala,India2019
Skills
- Microsoft Office
- Attention to Detail
- Team Player
- Accountability
- Analytical skills
- Time Management
- Ability to Multitask
- Communication skills
- Client Relationships
- Data Entry and Maintenance
Timeline
Customer Experience Agent
Probe CX
01.2022 - Current
Cash Handler
Big Bazaar
08.2020 - 12.2021
MASTER’S DEGREE - Professional Accounting & Finance
Deakin University
BACHELOR OF COMMERCE - Accounting
Mahatma Gandhi University