Meera Sharif Shaik
Brisbane,QLD
Summary
Customer-focused professional with experience in hospitality and service industries, combined with a Master’s degree in Information Technology (Systems Analysis). Proven ability to deliver excellent customer service, manage high-pressure environments, and handle transactions accurately. Skilled in communication, problem-solving, and multitasking, with strong technical proficiency in MS Office, Advanced Excel, and MIS reporting. Currently engaged in rideshare services, demonstrating adaptability, time management, and customer interaction skills. Seeking to contribute to Queensland Rail as a Travel Consultant by delivering seamless and efficient customer experiences.
Overview
9
9
years of professional experience
Work History
Driver (Self-Employed)
Uber
01.2021 - Current
- Provide safe, reliable, and professional transportation services to a diverse customer base
- Deliver high-quality customer service, maintaining strong ratings and positive feedback
- Manage time efficiently to meet demand and optimize earnings
- Handle cashless transactions and maintain accurate trip records
- Resolve customer concerns promptly, ensuring a comfortable travel experience
Chef & Customer Service Staff
BURRTIO BAR-MEXICAN RESTAURANT
01.2017 - 01.2021
- Delivered excellent customer service in a fast-paced restaurant environment
- Handled customer orders, queries, and complaints with professionalism
- Processed payments accurately, including cash and card transactions
- Collaborated with team members to ensure smooth daily operations
- Maintained high standards of hygiene, quality, and efficiency
- Upsold menu items and promoted specials to enhance customer experience
Education
Computer Engineering
NALANDA INSTITUTE OF ENGINEERING AND TECHNOLOGY
INDIA, ANDHRA PRADESH04-2012
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC02-2019
Skills
- Customer Service Excellence
- Reservations & Customer Handling
- Payment Processing (Cash & Card)
- Strong Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Sales & Upselling Techniques
- Advanced Excel & MIS Reporting
- Microsoft Office Suite (Word, Excel, Outlook)
- Attention to Detail & Accuracy
- Time Management & Flexibility
- Advanced Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis)
- Management Information Systems (MIS)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Data Handling & Reporting
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Driver (Self-Employed)
Uber
01.2021 - Current
Chef & Customer Service Staff
BURRTIO BAR-MEXICAN RESTAURANT
01.2017 - 01.2021
Computer Engineering
NALANDA INSTITUTE OF ENGINEERING AND TECHNOLOGY
Master of Science - Information Technology
Charles Sturt University
ADDITIONAL INFORMATION
- Strong ability to work flexible shifts, including weekends and public holidays
- Quick learner with adaptability to new systems and processes
- Excellent teamwork and independent working capabilities
- Passion for delivering high-quality customer experiences