Meet Pandit
Kelso,NSW
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Shop Assistant
Harris Farm Markets
11.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Assisted customers with prompt and polite support in-person and via telephone.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Customer Service Representative
Coles Express
05.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Monitored customer feedback and made adjustments to improve service quality.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Assistant
Harvey Norman Flagship Store Auburn
09.2019 - 03.2022
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Education
Master of Professional Accounting - Accounting
Holmes Institute
Townhall, Sydney02.2022
Bachelor of Commerce - Accounting
Gujarat University
Ahmedabad, India05.2019
Skills
- Territory Expansion
- Customer Liaison
- Industry Trends
- Community Networking
- Product and Service Knowledge
- Customer Engagement
- Product Demonstrations
- Handling Customer Complaints
Timeline
Shop Assistant
Harris Farm Markets
11.2023 - Current
Customer Service Representative
Coles Express
05.2022 - 11.2023
Sales Assistant
Harvey Norman Flagship Store Auburn
09.2019 - 03.2022
Master of Professional Accounting - Accounting
Holmes Institute
Bachelor of Commerce - Accounting
Gujarat University