Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Shop Assistant
Harris Farm Markets
11.2023 - Current
Completed daily tasks accurately and on-time to support shop needs.
Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Greeted customers entering store and offered assistance with requirements.
Checked incoming orders and organized new stock.
Assisted customers with prompt and polite support in-person and via telephone.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maximized safety and production levels by frequently cleaning and organizing work areas.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Customer Service Representative
Coles Express
05.2022 - 11.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Fulfilled customers' special requests for merchandise and delivery times.
Attended to customer complaints and processed product return or replacement requests.
Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
Kept customer spaces clean, neat and organized for maximum appeal.
Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
Monitored customer feedback and made adjustments to improve service quality.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tracked sales and service activities and prepared daily reports for management review and analysis
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Assistant
Harvey Norman Flagship Store Auburn
09.2019 - 03.2022
Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
Helped customers locate products and checked store system for merchandise at other sites.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Established rapport with customers using active listening and interpersonal skills.
Communicated orders to vendors, scheduling carriers for pickup if needed.
Researched new clients for sales team, inputting contact information into Salesforce.
Facilitated ordering and processing of business cards and nameplates for sales team.
Prepared PowerPoint presentations and Word documents for sales presentations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Prioritized helping customers over completing other routine tasks in store.