Meet Patel
Greenbank,QLD
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Console Operator
Pearl energy
Brisbane , Queensland
03.2022 - Current
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Team Leader
Lagardereawpl travel retailer
Brisbane , Qld
11.2023 - 02.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
Project Training
Agile Infoways Pvt. Ltd.
Ahmedabad
10.2018 - 04.2019
- My project main goal is location wise search homes with help of this project
Education
Master of Science - Software Development
Central Queensland University (CQU)
Brisbane, Australia11-2023
Bachelor of Engineering - BE-Computer Engineering
Sankalchand Patel Collage Of Engineering
Visnagar06.2019
H.S.C. - Science A Group
School of Victors
Visnagar03.2015
S.S.C. -
N. M. Nootan Sarva Vidyalaya
Visnagar03.2013
Skills
- Interpersonal skills
- Communication skills
- Teamwork
- Multi-tasking
- Leadership skills
- Web technology
- Microsoft Word
- Microsoft Excel
- Documentation And Reporting
- Client Service
- Technical Support
- Cash Handling
- Team Check-Ins
- Problem-Solving
- Network Troubleshooting
- Wireless Networking
Certification
- National Qualifier Test (NQT), 10/01/20 - 12/01/20, TCS National Qualifier Test (NQT) 2020, I got a score 1320 out of 1800.
- IOS Development, 10/01/18 - 10/01/19, IOS Development Training.
- Science Carnival, 02/01/18 - 04/01/18, All science related programs.
Hobbies and Interests
- Stock Market Analysis
- Reading
- Travelling
Projects
List Buy Home, 10/01/18 - 04/01/19, My project main goal is location wise search homes with help of this project.
Languages
- English, Limited Working Proficiency
- Hindi, Full Professional Proficiency
- Gujrati, Native or Bilingual Proficiency
Personal Information
Date of Birth: 03/11/98
Workright
- Full time work right
- AFP police check
- ASIC card
Timeline
Team Leader
Lagardereawpl travel retailer
11.2023 - 02.2024
Console Operator
Pearl energy
03.2022 - Current
Project Training
Agile Infoways Pvt. Ltd.
10.2018 - 04.2019
Master of Science - Software Development
Central Queensland University (CQU)
Bachelor of Engineering - BE-Computer Engineering
Sankalchand Patel Collage Of Engineering
H.S.C. - Science A Group
School of Victors
S.S.C. -
N. M. Nootan Sarva Vidyalaya
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