Meet Patel
Wyndham Vale
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
TAB
03.2024 - Current
- Maintaining all sports betting records
- Conducting Risk assessments
- Managed customer accounts efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
ASSISTANT BRANCH MANAGER
Paddy Power
02.2023 - 12.2023
- Maintaining daily records related to sports betting
- Conducting Risk assessments
- Team lead, managed and trained team members
BRANCH MANAGER
Dominos
02.2022 - 02.2023
- To manage and train team members
- A key holder and store in charge responsible for complete operations of the store
- Implement marketing strategies and activities to promote the business to meet weekly KPI targets relating to sales
PRODUCTION ASSISTANT
Galeta Bakery
10.2021 - 01.2022
- Assisting in packaging of goods
- Keep track of inventory
- Gave marketing advice to promote sales
SOCCER COACH
Barca Football Academy
02.2021 - 09.2021
- Coach & Manager for under19 football teams (girls and boys)
- Event coordinator for Barca events
MARKETING EXECUTIVE
Zelos International Pvt Ltd
06.2019 - 11.2020
- Supported marketing campaign
- Social media outreach
- Assisting in creation of content for marketing channel
Education
Master of Science - Marketing Management
Brunel University
London, UK06-2023
MBA - Sports Management
Indian Institute of Sports Management
Mumbai05-2021
BBA - Business Administration
Navarachna University
Vadodara, India 05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Languages
English
Hindi
Gujarati
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TAB
03.2024 - Current
ASSISTANT BRANCH MANAGER
Paddy Power
02.2023 - 12.2023
BRANCH MANAGER
Dominos
02.2022 - 02.2023
PRODUCTION ASSISTANT
Galeta Bakery
10.2021 - 01.2022
SOCCER COACH
Barca Football Academy
02.2021 - 09.2021
MARKETING EXECUTIVE
Zelos International Pvt Ltd
06.2019 - 11.2020
Master of Science - Marketing Management
Brunel University
MBA - Sports Management
Indian Institute of Sports Management
BBA - Business Administration
Navarachna University
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