An outgoing, dynamic and sales focussed professional who has a relentless drive to deliver more than just results. I have a track record of effectively leading, managing and reporting all aspects of a business, and of making clients feels cured for, valued and respected. I’m ready to do everything that will deliver results which will contribute to the overall mission and success of a business.
Overview
7
7
years of professional experience
Work History
Personal Support Worker
Royal Freemasons Benevolent Institution
01.2024 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted clients with daily living activities, promoting independence and wellbeing.
Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced patient comfort by providing compassionate and attentive personal care.
Developed trust-based relationships with clients through active listening and empathetic communication skills.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Personal Support Worker
Craigcare Berwick
07.2020 - 11.2021
Assisted clients with daily living activities, promoting independence and wellbeing.
Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Developed trust-based relationships with clients through active listening and empathetic communication skills.
Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Documented vitals, behaviors, and medications in client medical records.
Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Provided emotional support to patients and their families during difficult times, fostering positive relationships.
Collaborated with healthcare professionals to develop customized care plans for individual patients.
Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Administrative Assistant
Empower Health Pty Ltd
03.2018 - 07.2020
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Certificate III - Individual Support
All Health Training
Melbourne, VIC
06.2018
Management of Business Administration - Corporate& Business Laws, Marketing Management, Financial Management, Human Resource Management
Lovely Professional University
India
04.2015
Bachelor of Commerce - Management Accounting, Indirect Taxes, Financial Management, Cost Accounting, Fundamentals of Entrepreneurship, Income Tax Law, Business Environment, Principals of Business Management, Corporate Accounting, Computer Applications in Business
Punjab University
India
03.2013
Skills
Self-Starter with an accurate and detail oriented work ethic
Ability to thrive within a fast-paced environment
Superb verbal and written communication skills
Strong sense of responsibility and can work well under pressure
Remaining calm and polite at all time and having a ‘can do’ attitude
Strength in regulatory reporting & Compliance testing knowledge
Effective time management skills
Strong organizational skills
Advanced computer proficiency (PC and Mac)
Decision Making & Self-motivation
Timeline
Personal Support Worker
Royal Freemasons Benevolent Institution
01.2024 - Current
Personal Support Worker
Craigcare Berwick
07.2020 - 11.2021
Administrative Assistant
Empower Health Pty Ltd
03.2018 - 07.2020
Certificate III - Individual Support
All Health Training
Management of Business Administration - Corporate& Business Laws, Marketing Management, Financial Management, Human Resource Management
Lovely Professional University
Bachelor of Commerce - Management Accounting, Indirect Taxes, Financial Management, Cost Accounting, Fundamentals of Entrepreneurship, Income Tax Law, Business Environment, Principals of Business Management, Corporate Accounting, Computer Applications in Business
Punjab University
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