Meetu Arora
Craigieburn
Summary
Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication techniques to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Support Officer
Diabetes Victoria
05.2022 - Current
- Make outbound calls to NDSS Registrants and Life! program Participants
- Ensure the registrants details are reviewed and updated
- Adherence to call management and quality guidelines to ensure positive customer experience
- Answering inbound calls and resolving queries to deliver high level of customer service
- Providing customers with accurate information about NDSS products and service
- Managing the inboxes and handling queries
- Achieved highest level of consent from registrants to ensure membership can be promoted
- Maintain strong company product and service knowledge to better assist customers with concerns, questions, and general education
Partner /Customer Service Representative
Family Business - (Fish and Chips)
01.2016 - 04.2022
- Maintained high standards of customer service - Order management
- Consistently providing friendly service
- Cash management and banking
- Managing staff to ensure timely delivery of orders
- Addressed concerns or complaints quickly to improve service
Customer Registration Officer
ANZ Bank
06.2010 - 12.2015
- Ensuring that all registration and amendment requests are completed within specified timeframes
- Maintaining the integrity of customer details
- Responding to customer enquiries in a timely manner
- Following up and updating internal customers on progress where appropriate
- Taking corrective action where appropriate
- Taking corrective action where erroneous or expired information exists
- Liaise with internal customers regarding customer requests
- Identify areas for process improvement
- Received appreciation from management for improving the processes
- Received appreciation on various occasions from floor manager for performing all duties with sincerity, commitment, and diligence
- Worked efficiently with internal stakeholders on new product launch, while understanding and identifying their current and potential needs
- Maintained high quality customer service standards
Service Assistant
Safeway Supermarket
10.2009 - 12.2011
- Responsible for Customer service, duties include greeting customers, processing payments, problem/query solving
- Responsible for balancing and managing cash
- Initiated in promotion of various products and services within departmental policies
- Maintaining excellent customer service with emphasis on meeting and exceeding the organizational values
- Achieved sales target of new products and services
- Received awards from management for delivering high quality customer service
Lead Support Officer
ANZ Bank
11.2009 - 06.2010
- Processing of Leads
- Updating Database and confirming the accuracy of data
- Updated Access data base and confirmed the accuracy of data
- Verified data accuracy against master database
- Strong analysis and presentation of data using excel and power point
- Identified system anomalies and reported to management
- Undertaking all administrative tasks in an efficient manners
Education
MYOB - Operate Accounting Applications
AMES
01.2009
No Degree - Customer Experience And Support
Online Training
01-2009
Bachelor of Commerce - undefined
Panjab University
01.2001
Skills
- Strong oral and written communication skills
- Skilled in diverse customer interactions
- Effective multi-tasking abilities
- Positive attitude in challenging situations
- Skilled in handling sensitive information
- Strong attention to detail and sound decision-making skills
- Strong interpersonal communication abilities
- Advanced language skills in English, Hindi, and Punjabi
- Proficient in MS Office and Windows
Hobbies and Interests
Listening to Music, Endurance activities such as 15km walk for charity, Painting, Organizing charity functions.
Accomplishments
- University rank holder in Graduation
- Participated in various group discussions, debates and competitions
- Worked as Committee Convener in university hostel
- Volunteer, Indian Science Congress Hosted by Punjab University (India).
Most Valueable Team Member
Recognized twice as most valuable and effective team member within team.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Support Officer
Diabetes Victoria
05.2022 - Current
Partner /Customer Service Representative
Family Business - (Fish and Chips)
01.2016 - 04.2022
Customer Registration Officer
ANZ Bank
06.2010 - 12.2015
Lead Support Officer
ANZ Bank
11.2009 - 06.2010
Service Assistant
Safeway Supermarket
10.2009 - 12.2011
Bachelor of Commerce - undefined
Panjab University
MYOB - Operate Accounting Applications
AMES
No Degree - Customer Experience And Support
Online Training
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