Meetu Sharma

Counter services officer

Tenix Solutions/Civica

06.2007 - Current

Providing administrative support to all processes related to infringement management and standards
Processing and coding all over the counter civic compliance and councils correspondence and nominations
End of day cash balancing, obtaining applicable cashiering totals and ensuring that all required end of day balancing paperwork is submitted
Providing accurate customer service support in relation to traffic camera office matters, infringement court, and community based orders, all processes and options linked to sheriff activity and execution of warrants (wheel clamping, seizures, license or registration suspensions, and warrants of apprehension)
Submitting disputes, sworn statements, nominations, time to pay applications and recording of written applications and submission via electronic application within guidelines
Ensuring information provided complies with Legislative requirements and business guidelines
Responsible for providing assistance and offering accurate information, appropriate printouts of additional matters outstanding and legal costs associated to members of the public, police officers, solicitors, financial counselors, case workers, representatives of the magistrates’ court, council by laws officers, Dept
Of transport and various other Government departments
Having flexibility and maintaining a calm demeanor when communicating and resolving complex enquiries with difficult, distressed or diverse range of customers, while exhibiting professionalism
Providing comprehensive options, information and advice to customers regarding CCV, Council and external agency enquiries whilst ensuring that all customer interaction complies with privacy regulations
Providing training and mentoring to staff from other areas
Adhering to work related business KPI and SLA deadlines
Processing large volumes of cheques, money orders and cash payments received by mail
Responding via correspondence to council customers in relation to payment enquiries
Liaising on a daily basis with internal and external stakeholders
Using specialized administrative software (NOVAPARK)
Providing high quality customer support to various parking agencies such as City of Port Phillip, Stonnington City Council