Summary
Overview
Work History
Education
Skills
Certification
Life Philosophy
Hobbies and Interests
Timeline
Generic
Meg Bowen

Meg Bowen

Guest Services/customer service
Richmond,South Australia

Summary

I am currently employed as a food and beverage steward at Adelaide Hilton Hotel and Franzon's Hilton Hotel (shifts range from 7am through to 11pm). At the Adelaide Hilton I work with a team in the catering department, setting up for large corporate functions, making coffee (coffee machine) for attendees, and waiting on tables. At Franzon's Hilton I work behind the bar in 'My Bar', making and serving drinks, waiting on tables, cleaning, and glass washing. I have previously worked in a range of positions within hospitality field and as a coach/referee. I am currently looking for a full time or part time position.

Overview

6
6
years of professional experience
4
4

Years Working

Work History

Food and Beverage Steward

Franzons Hilton Hotel
07.2023 - Current

Customer service, handling food and alcohol and cleaning/resetting

Food and Beverage Steward

The Hilton Adelaide
01.2021 - Current

Setting up big and small rooms for private functions/meetings. Also handling food and alcohol.

Housekeeper

Adelaide Inn
01.2022 - 01.2023

At Adelaide Inn I ensured the rooms were clean and welcoming for the guests. Monday to Friday i worked 8 hours cleaning rooms and occasionally in the restaurant providing coffee/breakfast.

Waitress

Rooftop Sheesha bar
01.2020 - 01.2021

At the sheesha Bar i took out sheeshas, snacks and tea/coffee. I would have to deal with drunk people, fights and complaints. At the end of the night i cleaned the shop ready for the next night.

Merchandiser

Omna Field Solutions
01.2021 - 01.2022

As a merchandiser i received jobs through an app (the business was based in NSW) and traveled to different areas to take note of stock and any new promotions.

Customer Service Attendant

KFC
01.2018 - 01.2021

I worked at KFC during highschool as a front counter worker. I learnt a lot of customer service skills. We worked as a team to achieve fast paced service and provide a friendly and clean environment for our customers.

Kevin Brooks Basketball Services

01.2020 - 01.2022

Coached basketball with children aged 7 years to 16 years

Basketball Coach

Mars stadium
01.2020 - 01.2022

At Mars stadium i was coaching basketball to kids aged 5 to 13. It was an after school program that i did twice a week.

Extra

SBS, 'The Hunting' short Television series
01.2019 - 08.2019

I was selected to be apart of a SBS film as an extra. I spent around two months with the crew filming only a few scenes. The days were around 12 hours long but it was an amazing experience.

Cleaner

Beverley brothers
01.2020 - 01.2021

My job here was to take the bin out and pick up any rubbish on the way. I was required to wear appropriate clothing with a hi vis shirt, gloves and inclosed shoes.

Referee

Mars stadium
01.2019 - 01.2019

I was trained on how to referee a basketball game properly.

Education

Reception to year 4 -

Kirinari Community School

Year 5 to year 7 -

Richmond Primary school

Year 8 to year 12 (finished in 2020) -

Adelaide High School

Skills

  • Time management (creating availability schedule, checking work roster, keeping myself busy when there’s no customers, responding quickly during peak periods)
  • Team skills (understanding team roles, being flexible, persisting when challenges arise, talking with the team when conflicts arise and active listening)
  • Turning up to shifts on time
  • Knowing how to communicate with children and parents
  • Wearing appropriate protective clothing
  • Following safety guidelines
  • Advising boss when the job is complete
  • Flexibility
  • Patience
  • Working long hours
  • Communication skills
  • Dealing with various situations and conflicts with customers
  • Handling complaints, broken objects, COVID restrictions, and conflicts
  • Scheduling and completing jobs on time
  • Well-presented and good communication with retail staff
  • Catering to small/big groups of people
  • Serving food, drinks, and alcohol
  • Providing quality service to customers
  • Taking orders and making coffee
  • Knowledge of different alcohol
  • Taking orders, clearing tables, resetting tables, and pouring drinks/alcohol
  • Cleaning during quiet periods
  • Active Listening
  • Critical Thinking
  • Relationship Building
  • Flexible and Adaptable
  • Organization
  • Problem-Solving
  • Microsoft Office
  • Friendly, Positive Attitude

Certification

  • Department of Human Services, Working with Children Check, 5/03/2021
  • RSA (Responsible Service of Alcohol) Certificate

Life Philosophy

Always be curious and open-minded in the pursuit of knowledge.

Hobbies and Interests

I played basketball from age 10 years to 20 years completing Junior basketball and then NBL 1, Reserves. I am passionate about being fit and healthy, being involved with a team and working with people. I enjoy travelling, trying new things, meeting new people, working within a team and extending my learning.

Timeline

Food and Beverage Steward

Franzons Hilton Hotel
07.2023 - Current

Housekeeper

Adelaide Inn
01.2022 - 01.2023

Food and Beverage Steward

The Hilton Adelaide
01.2021 - Current

Merchandiser

Omna Field Solutions
01.2021 - 01.2022

Waitress

Rooftop Sheesha bar
01.2020 - 01.2021

Kevin Brooks Basketball Services

01.2020 - 01.2022

Basketball Coach

Mars stadium
01.2020 - 01.2022

Cleaner

Beverley brothers
01.2020 - 01.2021

Extra

SBS, 'The Hunting' short Television series
01.2019 - 08.2019

Referee

Mars stadium
01.2019 - 01.2019

Customer Service Attendant

KFC
01.2018 - 01.2021

Reception to year 4 -

Kirinari Community School

Year 5 to year 7 -

Richmond Primary school

Year 8 to year 12 (finished in 2020) -

Adelaide High School
Meg BowenGuest Services/customer service