Meg Bowes
Curlewis,VIC
Summary
Hardworking and committed student, eager to learn and have a go. Passionate about animals wellbeing, and will take on any job or responsibility with a positive attitude.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Drysdale Village Pizza
02.2016 - 11.2021
- Resolved customer complaints involving food or beverage quality and service.
- Responsible for payroll processes each week.
- Responsible for counting and recording daily takings.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Responsible for ensuring staff are using quality hygiene processes.
- Oversaw opening and closing duties
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Maintained and reviewed quality control
- Directed staff, and allocated jobs.
- Create staff rosters for 20+ staff
- Solving staff unavailability
- Working many last minute shifts.
- Controlling and ordering amounts of stock
- Working closely with managers, and staff.
- Building great professional friendships with staff.
- Prioritising work
- Training new staff
Coffee Barista
Bungalow Restaurant
10.2021 - Current
- Efficiently multitasking - making and preparing coffees, while interacting with customers and staff.
- Building a positive, personable rapport with customers.
- Getting to know regular daily customers.
- Responsible for ensuring quality hygiene processes.
- Memorising customer names and coffee orders.
- Working with another staff member on the machine in high pressure service periods.
- Working fast and efficiently.
- Ensuring quality control.
- Pleasantly interacts with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled payment processing, cash change and issuing of receipt.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Oversees other staff members actions, customer service during shift. Ensuring quality customer service, problem solving, complaint resolution.
- Managing complaints, refunds, discounts.
Food and Beverage Attendant
Portarlington Golf Club
03.2023 - Current
- Bartending
- FOH Food Service Waitressing
- Responding efficiently to managers calls and text messages.
- Memorising beverage orders and preparing drinks efficiently.
- Working alongside many other staff members, building a friendly team.
- Responsible for using quality hygiene processes.
- Building friendly rapport with customers.
- Problem solving
- Working fast and efficiently
- Maintaining great customer service and interactions.
- Ensuring customers leave happy and satisfied.
Education
Certificate III - Animal Care Services
Gordon Institute of TAFE
Geelong, VIC11.2023
Certificate III - Business Management
Efocus Training
Geelong, VIC11.2019
Completion of Year 12 - Victorian Certificate of Applied Learning
Covenant College
Bell Post Hill 11.2019
Skills
- Very positive attitude to work
- Eager to learn new skills and knowledge
- Reliable
- Very experienced in talking to customers
- Punctual
- Complaint resolution
- Great communication skills
- Team player
- Encouraging
- Motivated learner
- Quick learner
- Clean and organised
Timeline
Food and Beverage Attendant
Portarlington Golf Club
03.2023 - Current
Coffee Barista
Bungalow Restaurant
10.2021 - Current
Hospitality Manager
Drysdale Village Pizza
02.2016 - 11.2021
Certificate III - Animal Care Services
Gordon Institute of TAFE
Certificate III - Business Management
Efocus Training
Completion of Year 12 - Victorian Certificate of Applied Learning
Covenant College
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