Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Meg Coad

Mackay

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Sales Consultant

New Pioneer Motors
09.2023 - Current
  • Engaged customers through product demonstrations to enhance understanding and increase sales potential.
  • Developed tailored solutions based on customer needs, fostering long-term relationships and repeat business.
  • Collaborated with team members to optimize inventory management, ensuring product availability for clients.
  • Utilized CRM software to track customer interactions, improving follow-up efficiency and service quality.
  • Trained new staff on sales techniques and product knowledge, enhancing overall team performance.
  • Achieved consistent customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Provided sales and customer service assistance to walk-in traffic
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

Sales Consultant

Mackay Toyota
04.2019 - 08.2023
  • Demonstrated vehicle features and benefits through effective product presentations.
  • Collaborated with finance team to streamline customer financing options, enhancing satisfaction.
  • Maintained comprehensive knowledge of inventory, ensuring accurate information provided to clients.
  • Implemented follow-up strategies that improved customer retention and repeat sales rates.
  • Analyzed sales data to identify trends, adjusting strategies to maximize performance outcomes.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.

Small Business Specialist

Officeworks
10.2018 - 03.2019
  • Analyzed customer needs to recommend appropriate products and services, increasing satisfaction.
  • Conducted market research to identify new opportunities and inform product development strategies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

High School Diploma -

Mackay North State High School

Skills

  • Time management
  • Product and service sales
  • Objection handling
  • Customer liaison
  • Follow-up techniques
  • Goal-oriented mindset
  • Adaptability to change
  • Social media proficiency
  • Product knowledge expertise
  • Client retention strategies
  • Performance tracking
  • Prospecting clients
  • Brand representation

Interests

  • Gym Workouts
  • High-Intensity Interval Training
  • Passionate about balancing physical health with mental and emotional wellness
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Timeline

Sales Consultant

New Pioneer Motors
09.2023 - Current

Sales Consultant

Mackay Toyota
04.2019 - 08.2023

Small Business Specialist

Officeworks
10.2018 - 03.2019

High School Diploma -

Mackay North State High School

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Meg Coad