Meg Few

Two Venues:

Trinket & State of Grace

• Hold full accountability for all venue operations including P&L management, team leadership, compliance and service delivery across multi storey venues.
• Deliver large weekly revenue through structured sales initiatives, upselling strategies and sharp financial controls.
• Drive cost management through strategic labour forecasting, strict COGS control, stock variance reduction and procurement efficiencies.
• Reduced labour % by implementing dynamic rostering models based on trends and analytics.
• Developed and lead a large team with robust performance frameworks, succession planning and cross training.
• Lead compliance readiness for RSA, OHS and licensing.
• Partnered with Head Office on group wide and venue specific activations and pilot programmes, contributing key insights for rollout.
• Championed high level reporting including financial year budget reviews, P&L commentary, variance analysis and forecasting.
• Trained and developed multiple junior managers into senior leaders, contributing to AVC's internal leadership pipeline.

• Led a large portfolio of hospitality and retail clients, ensuring successful onboarding, implementation, and ongoing success with software.
• Utilised CRM platforms (Salesforce & Hubspot) to manage client relationships, monitor engagement and track customer health scores.
• Consistently achieved and exceeded KPI's including CSAT, product adoption goals, client retention benchmarks and risk assessments completion targets.
• Designed and delivered customised training sessions both virtual and in person to ensure effective rollout.
• Collaborated cross functionality with product and tech teams to relay client feedback and shape user experience improvements and software upgrades.
• Identified upsell and expansion opportunities through data led client reviews, resulting in increased product adoption and service renewals across accounts.

Launch and strategic growth of new high profile venue

• Spearheaded the full launch of new concept venue, overseeing design input, operational set up, recruitment and financial modelling.
• Built all venue systems from the ground up including SOPs, budget forecasting, staff recruitment and onboarding, supplier section and booking systems.
• Delivered strong commercial results early, hitting revenue targets within 60 days and maintaining profitability.
• Recruited and trained a full venue team of 70 including FOH and BOH, implemented training pathways and built a culture of accountability and service excellence.
• Designed and executed marketing plans including influencer engagement, digital campaigns & cross promos.
• Maintained full oversight of venue compliance including council permitting, licensing, RSA and COVID safe regulations.
• Established solid relationships with suppliers, negotiating competitive pricing.
• Full P&L ownership across all department, consistently maintaining labour and COGS within budget ranges.

• Oversaw all operational aspects during high volume, including team deployment, service quality, incident response and guest satisfaction in a flagship venue.
• Supported the Venue Manager with budget tracking, daily financial reporting and variance investigation for labour and stock.
• Coordinated daily team briefs, shift structures, and FOH/BOH handovers.
• Responsible for weekly stocktake counting, inputting and reporting.
• Managed complex floor plans and service flows during major events and functions.
• Recognised for strong leadership presence and was appointed as mentor for new Duty Managers.

• Led day to day operations of one of Manchester's busiest venues, managing a high performing team across multiple bars.
• Recruited, trained and coached a large team, building a great team culture that consistently delivered exceptional standards.
• Oversaw all bar financials including stock control, inventory management, wastage reporting, supplier negotiation, and daily cash handling procedures.
• Designed and executed creative, rotating drinks menus that incorporated seasonal trends.
• Implemented upselling strategies and incentives that directly lifted revenue.
• Developed structured SOPs.
• Ensured full legal compliance with licensing laws.