Meg Ledbrook
Woden,ACT
Summary
Accomplished Store Manager with years of experience, enhancing team performance and customer satisfaction through effective leadership and problem solving skills. Successful recruitment and team building, significantly reducing employee turnover. Excellent skills with customer connection and store operations, driving continuous improvement and compliance.
Overview
3
3
years of professional experience
Work History
Store Manager
Dotti
08.2023 - Current
- Cultivated a culture of continuous improvement by regularly providing staff feedback and implementing changes that helped team members grow and exceed expectations
- Boosted customer satisfaction levels through attentive service, problem solving in a timely manner and personalised recommendations
- Performed visual merchandising to create appealing displays that showcased new products and promoted seasonal trends effectively
- Reduced employee turnover rates with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
- Ensured compliance with company policies and regulations by maintaining accurate documentation and conducting regular audits of store procedures.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Recruited, hired and trained many new associates to develop into productive team members with excellent product knowledge and customer connections.
Third in Charge
Glassons
08.2022 - 06.2023
Store Manager
Tarocash
01.2021 - 07.2022
Education
Year 10 -
Red Bend Catholic College
Forbes, NSW2016
Skills
- Customer Service
- Problem Solving
- Positive Communication and Feedback
- Multitasking and Organisation
- Store Operations and Scheduling
- Team leadership and coaching
- Recruitment and Team building
References
Charlotte Harmer
Glassons: Canberra
Regional Manager
0424 752 061
Timeline
Store Manager
Dotti
08.2023 - Current
Third in Charge
Glassons
08.2022 - 06.2023
Store Manager
Tarocash
01.2021 - 07.2022
Year 10 -
Red Bend Catholic College
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