Meg Leonard

• Administered medications and treatments according to physician orders.
• Monitored vital signs, administered injections, and provided assistance with medical procedures.
• Instructed patients on proper self-care techniques at home following discharge from the hospital.
• Utilized critical thinking skills to assess clinical situations quickly and accurately.
• Maintained a safe environment for all patients by adhering to infection control policies and procedures.
• Administered medications and treatments, monitoring patients for reactions and side effects.
• Adhered to infection control procedures to facilitate safe, clean patient environment.
• Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.

Assist Patients with ADL’s

Observations

Patient Escort

Related Paperwork

Assist Manager with IT and general Office tasks

Create monthly activities Calendar for Residents

Daily engagement with Residents

First Aid when required

Maintenance allocation

Reception duties

Liase with Kitchen staff

Liase with Trades and services

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered incoming telephone calls to provide store, products and services information.
• Educated customers on special pricing opportunities and company offerings.
• Upsold products and services to address customer needs and maximize sales.
• Improved customer service wait times to mitigate complaints.

• Answered and directed incoming calls using multi-line telephone system.
• Scheduled and confirmed appointments.
• Sorted incoming mail and directed to correct personnel each day.
• Greeted and directed visitors to appropriate personnel and answered average of 80-100 calls and emails daily.
• Processed payments and updated accounts to reflect balance changes.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Greeted customers, answered general questions and directed to appropriate locations.

• Answered and directed incoming calls using multi-line telephone system.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Processed payments and updated accounts to reflect balance changes.
• Greeted customers, answered general questions and directed to appropriate locations.
• Maintained professional tone at all times, including during peak rush hours.

• Investigated and solved routine and complex customer issues to earn repeat business.
• Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
• Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
• Managed accurate and adequate cash stock and inventory balances.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Offered valuable local insights to the sightseeing highlights to visit whilst on vacation.
• Personalised customer service.