Meg Osmond
Gladstone Central,Queensland
Summary
I'm a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and am quick at mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Cotton On Body
Kin Kora, QLD
10.2023 - Current
- Greet customers and provide excellent customer service.
- Manage cash register operations using POS system and process sales and returns.
- Resolve customer complaints in a professional manner.
- Assist in setting up displays for promotional items.
- Handle inventory control procedures such as cycle counts and stock replenishment.
Retail Sales Assistant
Jay Jays
Kin Kora, QLD
05.2021 - 10.2023
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Operated the cash register, accepted payment, and issued receipts.
- Organized backroom storage areas for efficient product retrieval.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted in setting up displays for promotional items.
- Provided assistance to other stores within the company when needed.
Merchandiser
Crossmark
Gladstone, QLD
02.2022 - 01.2023
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Coordinated promotional events such as special sales or clearance items.
- Conducted regular inventory checks to maintain accurate stock levels.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Communicated and coordinated planogram execution with store management.
Food & Beverage Assistant
The Coffee Club at The Grand Hotel
Gladstone Central, QLD
07.2019 - 02.2022
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Communicated effectively with kitchen staff regarding customer orders.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Responded quickly to customer complaints or special requests in a professional manner.
- Provided exceptional service that reflected the cafe's standards and core values.
Food & Beverage Attendant
Oak & Vine at The Grand Hotel
Gladstone Central, Queensland
09.2018 - 02.2022
- Greeted customers upon arrival and provided menus for selection of food items.
- Provided customer service by taking orders, serving drinks, and clearing tables.
- Stocked shelves with inventory items such as beverages, condiments, and utensils.
- Informed guests about daily specials and menu changes when necessary.
- Handled payment transactions accurately while ensuring compliance with established procedures.
- Performed opening and closing duties such as counting money in cash drawers or preparing bank deposits.
- Performed various cleaning tasks such as dishwashing, trash removal, and floor mopping.
Service Deli Assistant
Fraser Shores IGA
Pialba, Queensland
03.2017 - 09.2018
- Providing customer service
- Food handling, preparation and stock rotation
- Producing baked products for the in-store bakery
- Stock counts and date checks
- Administer daily operations to ensure policies are adhered to.
Skills
- Processing payments
- Merchandising proficiency
- Visual Merchandising
- Building rapport
- Cash Handling
- Stock management
- Sanitation Standards
- Food safety knowledge
Certification
- RSA - obtained February 2016
- Certificate II in Hospitality - obtained February 2016
- Certificate II in Business - obtained November 2016
- RSG - obtained September 2018
References
References available upon request.
Timeline
Retail Sales Assistant
Cotton On Body
10.2023 - Current
Merchandiser
Crossmark
02.2022 - 01.2023
Retail Sales Assistant
Jay Jays
05.2021 - 10.2023
Food & Beverage Assistant
The Coffee Club at The Grand Hotel
07.2019 - 02.2022
Food & Beverage Attendant
Oak & Vine at The Grand Hotel
09.2018 - 02.2022
Service Deli Assistant
Fraser Shores IGA
03.2017 - 09.2018
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