Hi, I’m
Megan Perry
Leopold,VIC
All progress takes place outside the comfort zone.
Michael John Bobak
Summary
Experienced customer service superstar with a passion for community engagement. Recognized for extensive expertise and knowledge in the field, I thrive in an environment that allows connection with a culturally diverse community both on a personal and professional level.
Demonstrated ability to engage, enlighten, educate, and connect with the community through varied roles in the Wyndham Community.
Experience includes overseeing major events, education planning for local schools, local community customer service, highly efficient admin skills, volunteer management and traveling to over 50 countries. Travelling and a deep-seated love for connection with a culturally diverse community have shaped my pathway, into the professional I am today. With a can-do attitude, I bring a wealth of experience, passion, knowledge, and personability to any role.
Overview
10
years of professional experience
Work History
Royal Botanic Gardens
Visitor Engagement
05.2022 - Current
Job overview
- Highly effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with customers through engaging conversation and effective listening skills.
- Worked closely with management staff to create new and lucrative tours and programs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Resolved customer problems and complaints with a high level of professionalism.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Handled assignments independently with good judgement and critical thinking skills
- Volunteer management & engagement
- Strong community connection through nature
Wyndham City Council
Visitor Services Officer
01.2018 - Current
Job overview
- Enhanced visitor experience by providing exceptional customer service and addressing inquiries
- Streamlined process's for a better visitor experience
- Increased visitor satisfaction with personalized recommendations
- Collaborated with fellow team members to create engaging programs and events for visitors of all ages.
- Contributed to a welcoming environment through regular facility maintenance tasks such as cleaning public spaces and restocking supplies.
- Trained new staff and Volunteers in best practices regarding customer service, communication skills, policy enforcement, and emergency procedures.
- Supported event planning processes by assisting with logistics, setup, registration, OHS and inductions.
- Participated actively in staff meetings where I shared ideas on how to improve visitor experience.
- Handled visitor concerns professionally by listening attentively, offering solutions when possible, or escalating issues to management when necessary.
- Participated actively in local events, conferences or seminars to gain insight into emerging trends, issues and opportunities affecting the community.
- Boosted local engagement with various initiatives through effective communication and collaboration strategies.
- Distributed monthly newsletters to convey important news and events to volunteers and staff.
Parks Victoria
Community Engagement Officer
11.2016 - Current
Job overview
- Community focused & passionate about connection
- Worked closely with staff of Parks Victoria to create new tours with digital content.
- Designed and created new signage, flyer and brochures
- Active part of Community Hub at Werribee Park
- Point of Sale, EPTPOS & invoicing
- Building personal relationships with community, external stakeholders and internal Parks staff to promote positive experiences
- Actively listen to customers needs and requirements
- Culturally sensitive
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility and accountability
- Skilled at working independently and collaboratively in team environment.
- Conducted in depth site inductions for various groups
City Of Melbourne
Tourism Volunteer
01.2015 - 01.2020
Job overview
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Provided administrative support to department leads to help organize events and fundraisers.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Increased cultural awareness with organization of multicultural festivals.
- Developed engaging materials to promote regional attractions, leading to an increase in visitor numbers.
Education
Red CrossMelbourne, VIC
from First Aid & CPR
02.2024
Gordon Institute of TAFEGeelong, VIC
from Retail Travel & Tourism
2010
Photography Studies CollegeMelbourne, VIC
Advanced Diploma from Photography
1991
Skills
- Customer service superstar
- Emotional intelligence
- Cash handling & Point of Sale experience
- Exceptional communicator both written & verbal
- Highly organized & very punctual
- Tour & event booking experience
- Cross-cultural communication
- Active Listening
- Risk management trained
- Safety induction trained/experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Hindi
Elementary (A2)
Interests
Travel
Photography
Culture
Learning
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CulturePersonal development programsTimeline
Visitor Engagement
Royal Botanic Gardens
05.2022 - Current
Visitor Services Officer
Wyndham City Council
01.2018 - Current
Community Engagement Officer
Parks Victoria
11.2016 - Current
Tourism Volunteer
City Of Melbourne
01.2015 - 01.2020
Red Cross
from First Aid & CPR
Gordon Institute of TAFE
from Retail Travel & Tourism
Photography Studies College
Advanced Diploma from Photography
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