Meg Read
Lower Chittering,WA
Summary
Experienced administrative professional with a strong background in human resources, employee relations, and office management across diverse industries. Over the years, I have honed my ability to handle fast-paced, high-volume environments while delivering exceptional service and administrative support. I excel in optimizing office workflows, managing clerical tasks, and providing staff support, ensuring smooth operational efficiency. Proficient in handling confidential information, I bring a proactive approach to problem-solving and thrive in roles that require independent work. With solid experience coordinating appointments, managing employee training portals, and administering payroll processes, I aim to leverage my skills to contribute to organizational success in my next career phase.
Overview
8
8
years of professional experience
Work History
Operations Administrator
McMahon Burnett Transport
08.2024 - Current
- Bulk data entry of connotes and freight on a daily basis.
- Booking in freight via phone calls and emails.
- Using Freight2020 as a tool for booking and manifesting freight.
- Converting quotes to bookings and taking payment for freight via EFT and bank transfers.
- Assisted in resolving shipment discrepancies, enabling smooth operations between carriers, warehouses, and clients.
- Assisting customers and suppliers with queries.
- Utilising office tools such as EFT machine, printer and label makers.
HR Clerk & Administration/Receptionist Clerk
Camco Engineering
11.2021 - 04.2024
- Spearheaded various HR functions, including recruitment, onboarding, and scheduling performance appraisals, enhancing the employee experience and improving HR efficiency by 20%.
- Maintained the company’s training matrix, ensuring timely booking and documentation of employee certifications, which resulted in improved compliance and reduced delays in training processes.
- Handled sensitive employee relations issues with discretion, acting as a liaison between employees and senior HR staff to resolve matters efficiently.
- Organized company-wide events and meetings, demonstrating strong project management skills and increasing employee engagement through effective event planning.
Administrator Assistant (Seasonal)
Belmont City College
11.2018 - 05.2021
- Played a key role in supporting the administrative functions of the school, ensuring smooth day-to-day operations by managing clerical duties such as filing, scanning, and recordkeeping.
- Facilitated communication between departments, acting as a reliable point of contact for internal and external inquiries, streamlining communication flow and resolving issues promptly.
- Assisted with event coordination, including registration assistance, on-site logistics, and setup, contributing to the success of various school functions and events.
- Managed the filing and organization of student records and other sensitive documents, ensuring accuracy and easy retrieval in compliance with the school’s confidentiality protocols.
- Supported senior staff in preparing documents, meeting materials, and presentations, contributing to efficient project completion and enhancing workflow productivity.
Casual Console/Restaurant Worker
BP Roadhouse
06.2024 - 09.2024
- Provided exceptional service to customers during peak periods, managing multiple responsibilities such as taking orders, serving meals, and processing payments while maintaining a calm, professional demeanor.
- Assisted kitchen staff with order accuracy, which led to a 10% reduction in customer complaints through improved communication and teamwork.
All-Rounder Restaurant Hand (Casual)
Stringybark Winery & Restaurant
01.2017 - 10.2021
- Enhanced product quality by meticulously inspecting materials and finished goods.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Provided constructive feedback during team meetings, fostering a culture of continuous improvement throughout the workplace.
- Effectively managed multiple projects simultaneously, keeping track of progress while maintaining high-quality standards.
- Showcased exceptional problem-solving skills when faced with unexpected challenges during production runs, ultimately minimizing downtime and keeping projects on track.
Manifest Clerk (Casual)
RGR Road Haulage
07.2021 - 10.2021
- Streamlined manifest processing by implementing efficient data entry techniques and attention to detail.
- Complete reception duties including answering inquires, filing, scanning and other data entry duties.
- Entering consignment and manifesting notes.
- Provide clerical and internal support to the business.
- Use MS Excel to create a database with shipping logs to increase productivity.
- Prepared documents, such as bills of lading, shipping orders, or other documents requested by the manager.
- Conferred or corresponded with establishment representatives to rectify problems, such as damages.
Education
Certificate IV in Human Resource Management
04.2024
Certificate IV in Business
09.2021
Certificate IV in Work Skills
09.2021
Certificate III in Business
09.2021
Effective Communication (AIM Institution)
09.2023
Customer Service Excellence
10.2022
Provide First Aid
10.2021
Construction Induction (White Card)
10.2021
Responsible Service of Alcohol
05.2024
Skills
- Office & HR Administration
- Data Management & Recordkeeping
- Recruitment & Onboarding
- Event Coordination & Planning
- Problem-Solving & Process Improvement
- Communication & Stakeholder Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
REFERENCES
- Karen Davy, Manager of Corporate Services, Belmont City College, 0417 095 422 or karenpud05@live.com.au
- Zoey Shepherdson, Assistant Manager, BP Muchea, 0432 475 658
- Mary Cussins, Owner, Stringybark Winery & Restaurant, 0418 112 666 ormaryhcussen@gmail.com
- Stephanie Piccioni, Administration Manager, Camco Engineering, 08 94552200
- Amanda Rowland, Owner, RGR Road Haulage, 08 9274 2039
Timeline
Operations Administrator
McMahon Burnett Transport
08.2024 - Current
Casual Console/Restaurant Worker
BP Roadhouse
06.2024 - 09.2024
HR Clerk & Administration/Receptionist Clerk
Camco Engineering
11.2021 - 04.2024
Manifest Clerk (Casual)
RGR Road Haulage
07.2021 - 10.2021
Administrator Assistant (Seasonal)
Belmont City College
11.2018 - 05.2021
All-Rounder Restaurant Hand (Casual)
Stringybark Winery & Restaurant
01.2017 - 10.2021
Certificate IV in Business
Certificate IV in Work Skills
Certificate III in Business
Effective Communication (AIM Institution)
Customer Service Excellence
Provide First Aid
Construction Induction (White Card)
Responsible Service of Alcohol
Certificate IV in Human Resource Management
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