Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Meg Ryan

Bendigo,Vic

Summary

Highly skilled and enthusiastic professional with more than three years of experience managing operations in busy General practice offices. I Successfully oversee human resources, budgeting, supply management, accreditation and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Practice Manager

Marong Medical Practice
03.2022 - Current
  • Doctors and Staff rosters
  • Payroll
  • Banking and Medicare online claiming and billing
  • Ordering of Stationery and office supplies
  • Dealing with patient, staff and GP complaints/Issues
  • Training of new staff and doctors with Best Practice and other medical software.

Senior Hospitality Manager

Drovers Arms Hotel
07.2018 - 04.2022
  • Customer service in a fast-paced environment
  • Planning and delivering the back of house components of our hospitality offering including functions & events
  • Day to day tasks include planning, delivery, and service
  • Stock take and ordering
  • Coordinate the stock control team with rosters and tasks ensuring they are operating within WHS standards
  • Participate in function meetings briefs and debriefs for future planning and process improvements
  • Implementing solutions for improvement in work practices and systems.

Medical Reception

Tristar Medical Group
07.2021 - 03.2022
  • Patient Services
  • Answering phones
  • Booking Appointments
  • Strong Knowledge in Best Practice, Excel, Word Software
  • Dr's rosters
  • Banking
  • Strong Understanding of Privacy and Confidentiality
  • Stationary orders
  • Reception Duties Handling incoming and outgoing faxes and mail, scanning and importing correspondence to patient files or Doctors Inbox
  • Recalls.

Accident Management Officer

AAMC
01.2016 - 01.2017
  • Strong Organizational and coordination skills
  • Confident in troubleshooting and adapting to challenges when they arrive
  • Collaborate, communicate and problem solve with both internal and external stakeholders
  • Data entry and reporting
  • Booking appointments with major insurance companies
  • Stakeholder management
  • Type writing, photo editing for assessors
  • Outbound calling customers and internal assessors.

Reception Manager

Country Comfort Parkes
01.2014 - 01.2016
  • Managing and distributing weekly rosters
  • Taking inbound calls and booking guests rooms
  • Managing third party software eg Booking.com Wotif Trivago
  • Greeting and directing guests in a friendly way
  • Coordinating mail
  • Handling complaints and feedback
  • Money handling including EOD settlement
  • Managing bookings and reservations
  • Organizing catering including budgeting and logistics
  • Booking appointments.

Senior Receptionist

Country Comfort Parkes
01.2010 - 01.2014
  • Managing and distributing weekly rosters
  • Taking inbound calls and booking guests rooms
  • Managing third party software eg Booking.com Wotif Trivago
  • Greeting and directing guests in a friendly way
  • Coordinating mail
  • Handling complaints and feedback
  • Money handling including EOD settlement
  • Managing bookings and reservations
  • Organizing catering including budgeting and logistics
  • Booking appointments.

Education

High School Diploma -

Parkes High School
Parkes, NSW
12.2012

Skills

  • Electronic Health Records
  • Employee performanc
  • Staff Management
  • Schedule Management
  • Workflow Management
  • New Hire Training
  • Staff Development
  • Practice Management
  • Records Management
  • Payroll Administration
  • Decision-Making
  • Employee Supervision
  • Employee Recruitment and Hiring
  • Employee Work Scheduling

References

  • Julie Dickinson, Practice Manager, Available on request (if successful applicant)
  • Dr Dipongker Ghose, MBBS General Practitioner, 0430 412 692
  • Dr Sunbula Shaheen, MBChB General Practitioner, 0412 120 315
  • Dr Charu Banerji, MBBS General Practitioner, 0409934006

Certification

C.P.R Training - 4 years

Timeline

Assistant Practice Manager

Marong Medical Practice
03.2022 - Current

Medical Reception

Tristar Medical Group
07.2021 - 03.2022

Senior Hospitality Manager

Drovers Arms Hotel
07.2018 - 04.2022

Accident Management Officer

AAMC
01.2016 - 01.2017

Reception Manager

Country Comfort Parkes
01.2014 - 01.2016

Senior Receptionist

Country Comfort Parkes
01.2010 - 01.2014

High School Diploma -

Parkes High School

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Meg Ryan