Megan Smith
Terrigal,NSW
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Halaxy appointment scheduling system to manage a large number of patients weekly. Organized and accurate in managing patient flow. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Depsypher Mental Health Services
01.2024 - Current
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with billing tasks.
- Coordinated referrals through insurance and other legal specialists and documented details in patient charts.
- Assisted in maintaining a safe environment for patients and staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Adhered to strict guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained current and accurate medical records for patients.
Crew Member
McDonald's
03.2020 - 12.2023
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Certificate of Higher Education - Paramedic Science
Keele University
Keele05.2023
Skills
- BLS and ALS-trained
- Computer proficient in most word-processing software
- Good time management and organisation
- Communication skills both verbal and non-verbal
- Work well as part of a team both in leadership and as a team member
- Interpersonal skills
- Customer service
- Decision making
- Attention to detail
Certification
- Driving License Unrestricted, 12/2023, AUS
- Driving License Unrestricted, 11/2020, UK
References
- Lee Knight, Academic Program Director - Mental Health Practice Program and Senior Lecturer in Forensic Mental Health, Discipline of Psychiatry and Mental Health, School of Clinical Medicine, Faculty of Medicine and Health, University of New South Wales, 0431 057 810, lee.knight@unsw.edu.au
- Leanne Crutchley, Business Manager at Kingsmead McDonald's UK, 01785 250071, 01583@uk.mcd.com
Timeline
Medical Receptionist
Depsypher Mental Health Services
01.2024 - Current
Crew Member
McDonald's
03.2020 - 12.2023
Certificate of Higher Education - Paramedic Science
Keele University
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