Meg Thompson
BURPENGARY,QLD
Summary
I am a highly motivated and organised professional who has a strong passion for inclusion. I have a positive and energetic personality with excellent interpersonal and relationship building skills. I am detail-oriented and provide high quality verbal and written communication skills when liaising and collaborating with stakeholders, clients, senior management and staff.
Overview
13
13
years of professional experience
Work History
Center Manager
Kids Capers Childcare
02.2021 - 02.2024
Business Administration
· Effective use of MS Word, Excel and Outlook
· Efficient and responsive communications
· Daily / Monthly Reporting
· Wage Reconciliation
· Budget / Banking Reconciliation
· Accounts Receivable / Payable
· Debt Collection / Payment Plans
· Data Entry
· Applying for Grants & Funding
· Organise / Chair Meetings
· Meet KPIs
· Ensuring compliance with policy, legislation and procedures
Staff Management
· Recruiting, Training, Inductions & Mentoring
· Rostering
· Forward Planning – Calendars and Training Plans
· Complaints Resolution
· Creating an inclusive workplace
· Comply and maintain up to date WH&S standards
Client/Customer/Stakeholder
· Excellent written and verbal communication skills
· Empathic listener and persuasive speaker.
· Excel in Customer Service
· Community Engagement
· Complaints Resolution
· Event Planning
· Marketing
Assistant Centre Manager
Kids Capers Childcare
12.2019 - 02.2021
Lead Educator (Leadership Program & Responsible Person)
Kids Capers Childcare
01.2014 - 12.2019
Assistant Lead Educator
Kids Capers Childcare
01.2014 - 12.2019
Float Educator
Kids Capers Childcare
01.2014 - 12.2019
Childcare Assistant
The Kidz Rock Educational Centre
07.2012 - 12.2013
Administrative Duties
Rite Height Scaffolding
01.2011 - 06.2011
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Certificate III in Children's Services,
Diploma Of Early Childhood Education And Care - Childcare
Queensford College
02.2019
Skills
- Interpersonal Communication
- Quality Assurance
- Team Management
- Problem Resolution
- Attention to Detail
- Customer Relations
- Self-Directed
- Conflict Resolution
- Project Planning
- Active Listening
- Supervision and Leadership
- Multitasking
Certificates
- Certificate III in Children’s Service's.
- Current First Aid & CPR Certificate.
- Working with Children Card (Blue Card).
- Child Protection Training Certificate.
- Behaviour Guidance Training.
- Diploma of nursing (Enrolled/ division 2 nursing) Completed semester one, commenced semester 2 (9months), Training placement at Holy Spirit Northside Hospital 2011.
- Completed year 12 Narangba Valley High School 2010.
References
- Kylee Stevens, Operations Manager, Kids Capers Childcare, 0430 937 739
- Sophie Ahearne, Support Manager, Kids Capers Childcare, 0497 681 928
Timeline
Center Manager
Kids Capers Childcare
02.2021 - 02.2024
Assistant Centre Manager
Kids Capers Childcare
12.2019 - 02.2021
Lead Educator (Leadership Program & Responsible Person)
Kids Capers Childcare
01.2014 - 12.2019
Assistant Lead Educator
Kids Capers Childcare
01.2014 - 12.2019
Float Educator
Kids Capers Childcare
01.2014 - 12.2019
Childcare Assistant
The Kidz Rock Educational Centre
07.2012 - 12.2013
Administrative Duties
Rite Height Scaffolding
01.2011 - 06.2011
Certificate III in Children's Services,
Diploma Of Early Childhood Education And Care - Childcare
Queensford College
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