Meg Wood
VIC
Summary
Pragmatic, personable, passionate and experienced Office Manager and administration professional with over 30 years of experience in overseeing wide variety of essential functions in fast paced business. Highly experience and extremely capable, with excellent business acumen utilisiing exceptional written and verbal communication skills. Analytical in optimising productivity, efficiency and service quality across various offices within diverse environments. Highly organised with strengths in prioritising tasks and managing deadlines. Experienced in both general administrative and human resources functions including talent acquisition and onboarding Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Lawlor and Lay Pty Ltd
, Victoria
06.2020 - Current
- Formulated strategies to improve customer service standards; developed customer feedback surveys for quality assurance purposes.
- Developed and implemented office policies to ensure efficient workflow.
- Provided administrative support to senior staff members including scheduling appointments and organizing documents.
- Facilitated conflict resolution among staff members when necessary.
- Managed stakeholder relationships through clear communication strategies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Led organizational change initiatives as needed or directed by leadership.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Analyzed data to identify areas of improvement and innovation.
- Ensured regulatory compliance across all departments.
- Created and managed budgets for travel, training, and team-building activities.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
Administrative Executive
JP Hardward
09.2015 - 07.2020
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Conducted research to support executive decision-making processes.
- Trained new administrative staff on office procedures.
- Delivered optimal administrative, customer service and case management support.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Monitored budget expenses and processed expense reports.
- Provided professional phone and email correspondence with stakeholders.
- Liaised with clients, vendors, and partners as needed.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Handled sensitive information with discretion and confidentiality.
- Created spreadsheets using MS Excel to track program performance metrics.
- Oversaw facility maintenance requests and vendor relations.
- Researched and prepared information for presentations to high-level executives.
- Developed and implemented procedures to streamline workflow processes in the department.
- Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
- Managed payroll activities including employee compensation plans, benefits deductions.
- Negotiated terms of vendor contracts to secure favorable pricing structures.
- Performed variance analysis on actual versus budgeted results to identify trends or variances requiring further investigation.
- Identified areas of cost savings in order to maximize efficiency and reduce expenses.
- Provided technical support to junior staff members in preparing financial statements.
- Managed company-wide budgets, payroll, accounting and other financial operations.
- Conducted regular audits of internal accounting procedures to identify potential issues or discrepancies in financial information.
- Prepared monthly, quarterly, and annual reports to ensure compliance with statutory requirements.
- Analyzed operational processes and implemented continuous improvement initiatives to promote profitability and efficiency.
Administrative Executive
The Gourmet Merchant
10.2015 - 10.2019
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
- Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
- Created spreadsheets using MS Excel to track program performance metrics.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Managed office supply inventory and procurement processes.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Conducted research to support executive decision-making processes.
- Streamlined office operations to increase efficiency.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Office Manager
WARROOLA PTY LTD
1993 - 2015
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Implemented cost-saving measures through process improvements and negotiations.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Streamlined financial systems through automation and technology solutions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Led the development of annual budgets aligned with strategic objectives.
- Created financial models to support decision-making processes.
- Analyzed financial data to identify trends and improve performance.
- Trained staff in finance-related policies, procedures, and best practices.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Prepared financial documents such as budgets, forecasts and reports.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Managed payroll processing activities for multiple entities including tax filings.
- Provided guidance on accounting issues related to new business initiatives.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Managed budgeting, forecasting, and cash flow processes for organization.
- Developed and implemented financial strategies to achieve company goals.
- Maintained strong relationships with external auditors and regulators.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Managed relationships with tax authorities, bankers and auditors.
- Assessed departmental performance against key performance indicators (KPIs).
- Calculated and prepared checks for utilities, taxes, and other payments.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Coordinated with other departments within the organization regarding budgeting matters.
- Explained human resources policies and procedures to employees.
- Researched best practices for human resource functions and recommended changes accordingly.
- Conducted background checks for potential candidates.
- Maintained employee files in compliance with applicable legal requirements.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Organized employee recognition programs to boost morale among staff members.
- Managed leave of absence requests and tracked vacation time accruals.
- Implemented performance management systems to track progress towards objectives.
- Developed onboarding materials and presented orientation sessions for new hires.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Oversaw recruitment process, including job postings and interviews.
- Analyzed HR metrics to identify areas for improvement.
- Created succession planning programs for key positions.
- Suggested promotions and wage increases according to employee performance.
- Managed employee onboarding and orientation programs.
- Managed payroll processing and time-keeping systems.
Education
Bachelor of Arts - English Literature
La Trobe University
Melbourne, VIC01-1993
Year 12
Ivanhoe Girls Grammar
Ivanhoe, VIC01-1989
Skills
- Bookkeeping
- Expense Reporting
- Data Entry
- Operations Management
Certification
Various course in numerous Accounting packages
References
References available upon request.
Timeline
Office Manager
Lawlor and Lay Pty Ltd
06.2020 - Current
Administrative Executive
The Gourmet Merchant
10.2015 - 10.2019
Administrative Executive
JP Hardward
09.2015 - 07.2020
Office Manager
WARROOLA PTY LTD
1993 - 2015
Bachelor of Arts - English Literature
La Trobe University
Year 12
Ivanhoe Girls Grammar
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