Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meg Zeller

CASINO,NSW

Summary

I have extensive experience in providing high levels of customer service, administrative and conflict resolution support. I build strong rapport quickly, allowing me to understand a customer's perspective and provide appropriate resolutions. I have a solid knowledge of Richmond Valley Council's values and commitments to the Community, along with their software and internal structure. My Customer Experience background would translate exceptionally well to this role and allow me to excel and add value to your operations. I am reliable, loyal and personable and believe that I would be an asset to your team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Customer Experience Officer

Richmond Valley Council
11.2008 - Current
  • Front office management
  • High level administration support to various Council departments
  • Cash handling and associated banking processes
  • Problem solving and dispute resolution with internal and external customers
  • Maintaining various Council regulated and managed data bases and registers
  • Collaboration with internal stakeholders to close gaps and improve customer experience
  • Processing applications via NSW Planning Portal
  • Staff Training in Customer service practices and associated software
  • Customer Experience Management relief
  • Supporting and implementation of new processes and software within the Customer Experience function. Undergoing and providing associated training.
  • Building customer confidence by actively listening to concerns and giving resolutions.
  • Offered direction and gave constructive feedback to motivate team members.

Retail Support Officer and Member Service Officer

Summerland Credit Union
01.2001 - 01.2009
  • Head cashier
  • Direct Entry
  • Coordinating Anti Money Laundering register
  • Cash handling and associated banking procedures
  • Providing high level internal and external customer service

Customer Service Officer

Colonial State Bank
01.2000 - 01.2001
  • Cash handling
  • Sales and service
  • Data capture

Education

Certificate IV in Frontline Management -

Tafe NSW
01.2013

Certifcate III in Financial Services -

Southern Cross Credit Union
01.2002

Certifcate III in Business Office Administration -

NSW Tafe
01.1999

NSW Higher School Certificate -

TBA
01.1998

Skills

  • Strong work ethic
  • Loyal
  • Reliable
  • Integrity
  • Compassionate
  • Regulatory Compliance
  • Quality Control

References

Sharon Davidson, Manager of Community Connection – Richmond Valley Council, 0419 401 214 Annette Phelps, Former Personal Assistant – Richmond Valley Council, 0412 623 732

Timeline

Customer Experience Officer

Richmond Valley Council
11.2008 - Current

Retail Support Officer and Member Service Officer

Summerland Credit Union
01.2001 - 01.2009

Customer Service Officer

Colonial State Bank
01.2000 - 01.2001

Certificate IV in Frontline Management -

Tafe NSW

Certifcate III in Financial Services -

Southern Cross Credit Union

Certifcate III in Business Office Administration -

NSW Tafe

NSW Higher School Certificate -

TBA
Meg Zeller