Megan Bayliss

Student Support Officer

Australind Senior High School

Australind, WA

02.2012 - 09.2022

Intervened in crisis situations between students or students and teachers.
Consulted regularly with parents, administrators and specialists to coordinate individualized support for struggling students.
Helped staff conduct student orientations and special events.
Addressed academic, attitudinal and attendance problems by referring students to institutional resources.
Fielded in-person, telephone and email inquiries from students and staff.
Coordinated referrals to help students obtain campus services.
Employed skills in crisis intervention to help resolve difficult situations.
Promoted parent and teacher partnerships and communications to support students educational goals.
Answered enquiries from students, staff and external stakeholders in person, over the phone and via email.
Developed strategies for improving student engagement and retention rates.
Identified potential issues related to student performance or behaviour.
Provided pastoral care services to students including counselling and mentoring programs.
Attended meetings between faculty members, administrators and external stakeholders.
Implemented policies relating to student welfare, safety, discipline and attendance.
Resolved complaints from parents and guardians about their children's education experience.
Resolved students' personal and interpersonal conflicts with short-term counseling services during school hours.
Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Observed students during classroom activities to evaluate students' performance, behavior and social development.
Provided crisis intervention to students dealing with difficult situations at school.
Established and supervised peer-counseling and peer-tutoring programs.
Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.