Megan Borlace
Whyalla Stuart
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Compassionate support worker dedicated to enhancing client well-being through personalized care. Proven ability to maintain a safe environment while delivering exceptional assistance with daily living activities, medication management, and effective communication. Strong interpersonal skills foster trust and rapport with clients, promoting independence and social engagement.
Overview
18
18
years of professional experience
Work History
Support Worker
Assured Care Solutions
01.2025 - Current
- Assistance with bathing, dressing, grooming, toileting, and hygiene
- Cooking meals aligned with dietary needs and preferences
- Cleaning, laundry, dishes, general household upkeep
- Reminders or help following medication routines (within allowed scope)
- Support attending appointments, activities, shopping, or social events
- Driving or accompanying the person to outings or appointments
- Helping with budgeting, routines, communication, or independence skills
- Companionship and helping maintain social connections
- Completing progress notes, incident reports, and communication logs
- Ensuring the home environment is safe and responding to risks
- Helping use communication devices, mobility equipment, or other aids
Correctional Officer
Department for Correctional Services
Port Augusta
01.2023 - 01.2025
- Supervising, monitoring and managing prisoners
- Employing appropriate security measures to ensure the safe custody of prisoners, including monitoring property and equipment, and conducting random searches for contraband
- Advising prisoners of their rights and responsibilities while in custody
- Ensuring prisoners maintain acceptable levels of hygiene and cleanliness by conducting regular cell inspections
- Assisting in determining a prisoner’s rehabilitation plan and supporting their attendance
- Providing reports on prisoner rehabilitation, security, welfare and behaviour
- Undertaking escorts - transport and supervision of prisoners outside the correctional centre
- Preparing formal reports about incidents
- Responding to emergencies, including prisoner conflict, injuries and medical crises
- Port Augusta, SA
House Keeping
Skout Solutions
Woomera
12.2022 - 01.2023
- Stocked room attendant carts with supplies to keep carts organized and clean
- Verified each completed room against standard plans to maintain consistency
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh
- Checked inventory for required supplies and made lists for needed cleaning products
- Communicated with maintenance team on damages to repair
- Sanitize and cleaned sinks, mirrors, toilets and showers
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Interacted pleasantly with clients and guests when performing daily duties
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines
- Maintained and organized cleaning supplies stock
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Returned rooms to occupant-ready status to satisfy future guests.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services
- Woomera, SA
Aged Care Worker
Ceduna Koonibba Aboriginal Health Services
Ceduna
01.2008 - 01.2014
- Provided clients with emotional support and companionship
- Assisted with mobility needs and maintaining personal hygiene of students
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioural condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Followed safe lifting and transferring techniques to transport residents
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Supported bathing, dressing and personal care needs
- Recorded client status progress and challenges in logbooks and reports
- Monitored health and well-being of clients and reported significant health changes
- Built strong and trusting rapport with clients and loved ones
- Maintained detailed records of services performed on clients
- Planned and prepared healthy meals and snacks for clients and provide assistance with eating when necessary
- Helped clients get in and out of beds and wheelchairs
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
- Organized oral medications for clients following dosage and schedule requirements
- Ceduna, SA
Education
Cert III - Correctional Services
Department for Correctional Services
Certificate IV - Aboriginal Primary Health Care
Aboriginal Health Council of SA
Certificate III - Aged Care Work
Wade Vocational Training
Skills
- Records maintenance
- Client satisfaction
- Housekeeping
- Medication administration
- Meal preparation
- First aid and safety
- Client documentation
- Compassionate client care
- Case management
- Care plan management
- Records management
- Personal care assistance
- Medication management
- Health monitoring
- Safety assessments
- Client relationship management
- Compliance protocols
- Report writing
- Time management
- Customer service
- Problem solving
- Effective communication
- Written communication
- Observation skills
- Conflict resolution
- Security protocols
- Decision making
- Situational awareness
- Adaptability
- Stress tolerance
- Safety and security enforcement
- Self-defense tactics
- Search and seize procedures
- Incident prevention
- Observation
- Conflict resolution skills
- Safety
- Inmate monitoring
- Patrol procedures
- Visitation oversight
References
- Heather Hayes, Former Housekeeper, Skout Solutions, Woomera, SA, 0410551788
- Matthew Carter, Project Manager, SAWCAN, 0416288041, Matthew.carter@sawcan.org.au
Timeline
Support Worker
Assured Care Solutions
01.2025 - Current
Correctional Officer
Department for Correctional Services
01.2023 - 01.2025
House Keeping
Skout Solutions
12.2022 - 01.2023
Aged Care Worker
Ceduna Koonibba Aboriginal Health Services
01.2008 - 01.2014
Cert III - Correctional Services
Department for Correctional Services
Certificate IV - Aboriginal Primary Health Care
Aboriginal Health Council of SA
Certificate III - Aged Care Work
Wade Vocational Training