Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

MEGAN BUCHANAN

Castle Hill,NSW

Summary

Dynamic Functions and Events Coordinator with a proven track record at West Pennant Hills Sports Club, enhancing customer satisfaction through exceptional service and meticulous event planning. Skilled in budget management and adept at fostering team collaboration, I consistently deliver tailored experiences that exceed client expectations and drive attendance through targeted marketing strategies.

Experienced with planning and executing variety of events, from corporate meetings to large-scale conferences. Utilizes strong organizational skills to manage multiple aspects of event coordination, including vendor relations and budget oversight. Track record of providing excellent client service and ensuring events run smoothly.

Event management professional, skilled in orchestrating memorable and seamless events. Adept at coordinating with vendors, managing logistics, and maintaining timelines. Known for exceptional team collaboration, adaptability, and achieving results. Proficient in event planning, budgeting, and client relations.

Professional event coordination specialist with proven track record in planning, organizing, and executing successful events. Skilled in vendor management, budget oversight, and logistics. Strong focus on team collaboration and delivering tangible results. Known for adaptability and reliability in high-pressure and changing environments.

Overview

31
31
years of professional experience

Work History

Functions and Events Coordinator

West Pennant Hills Sports Club
03.2018 - 09.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Coordinated florists, photographers, and musicians for events.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Created memorable experiences for guests through immersive entertainment options at various events.
  • Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.

Functions Supervisor

Hornsby RSL
08.2017 - 02.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Facilitated smooth operations during events and functions, handling logistics and guest relations.
  • Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.

Functions Supervisor

West Pennant Hills Golf Club
03.2004 - 08.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Administrative Assistant

West Pennant Hills Golf Club
06.2006 - 02.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.

Food and Beverage Server

West Pennant Hills Golf Club
01.2004 - 06.2006
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Addressed and handled customer complaints in polite and professional manner.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Notified management of guest complaints for quick, effective resolution.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.

Functions Waiter

Springfield House
01.2001 - 12.2003
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Hotel Operations Assistant

Norwegian Cruise Lines
04.1998 - 10.2000
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.

Hotel Operations Assistant

Souther Cross Cruise Lines
11.1994 - 06.1996
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Receptionist

Town & Country Real Estate
05.1993 - 10.1994
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Certificate III in Hospitality -

Barringtons College

Advanced Certificate in Office Administration -

Meadowbank Tafe

High School Certificate -

Cheltenham Girls High School

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS office
  • Scheduling and calendar management
  • Presenting ideas and plans
  • Meeting coordination
  • Event planning
  • Event coordination
  • Customer service management
  • Administration and operations
  • Staff training
  • Verbal and written communication
  • Attention to detail
  • Problem-solving
  • Business administration
  • Budget planning
  • Staff supervision

Interests

  • Crafting and DIY Projects
  • DIY and Home Improvement
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I like working with my hands and fixing things
  • Gardening
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Cake Decorating

Timeline

Functions and Events Coordinator

West Pennant Hills Sports Club
03.2018 - 09.2024

Functions Supervisor

Hornsby RSL
08.2017 - 02.2018

Administrative Assistant

West Pennant Hills Golf Club
06.2006 - 02.2010

Functions Supervisor

West Pennant Hills Golf Club
03.2004 - 08.2017

Food and Beverage Server

West Pennant Hills Golf Club
01.2004 - 06.2006

Functions Waiter

Springfield House
01.2001 - 12.2003

Hotel Operations Assistant

Norwegian Cruise Lines
04.1998 - 10.2000

Hotel Operations Assistant

Souther Cross Cruise Lines
11.1994 - 06.1996

Receptionist

Town & Country Real Estate
05.1993 - 10.1994

Certificate III in Hospitality -

Barringtons College

Advanced Certificate in Office Administration -

Meadowbank Tafe

High School Certificate -

Cheltenham Girls High School

Similar Profiles

CREATE PROFILE
MEGAN BUCHANAN