Megan Crane
Bexley North
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented offering almost 10 years of experience in the property industry specializing in sales and service roles. Employing voice of the client (VOC) expertise to drive top-quality customer experience and satisfaction. Outstanding communicator excelling at building and retaining long-term relationships. Highly-driven individual with strong background in meeting customer service, sales and business development objectives. Demonstrated team player and contributor facilitating achievement of corporate goals, client satisfaction and effective sales process management skills.
Overview
8
8
years of professional experience
Work History
Client Account Manager
Dashdot
11.2021 - Current
- Presented client-specific strategy and solutions to improve service delivery of service with the help of our Property Acquisition Team.
- Prioritized my clients goals and preferences to ensure the best possible experience for my client.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to all clients during phone conversations or zoom meetings and Identified the needs of my clients promptly and efficiently.
- Established relationships with key stakeholders within the client organization in order to better serve their needs.
- Investigated opportunities for process improvements as a team to streamline operations, reduce costs and increase client satisfaction.
- Resolved conflicts between customers and other stakeholders such as real estate agencies, etc.
- Assisted with customer requests and answered questions to improve satisfaction and provide care and reassurance acknowledging that my clients were spending large amounts of money and that Dashdot's Service was HUGE to my clients future success and overall life.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays best i could.
- Maintained accurate records of all interactions with customers as well as notes about their individual preferences.
- Cultivated strong professional relationships with clients to drive long-term business development where i was able to have my clients return and repeat using our services with confidence in our work.
- Conducted regular meetings with clients to review client goals and discuss the strategies moving forward on how to achieve the clients goals as well as discuss any issues or concerns they may have.
Office Manager - Executive to Property Team
Trinity Realty
02.2017 - 11.2021
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created and managed budgets for travel, training and teambuilding activities.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Facilitated tenant paperwork processing and verification.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Exercised direct supervision over property staff.
Education
CPP41419-01 Certificate IV in Real Estate Practice - Real Estate License
TAFE NSW
Skills
- Customer Service
- Sales Targeting
- Customer Portfolio Management
- Strategic Planning
- Rapport and Relationship Building
- Promotional Sales Events
- Customer Complaint Resolution
- Relationship Building
- Business Needs Assessment
- Time Management
- Administrative Support
- Operations Management
- Team Supervision
- Office Management
- Event Coordination
- Property Management
- Business Development
- Tenant Relations
- Vendor Management
- Contract Negotiation
References
References available upon request.
Timeline
Client Account Manager
Dashdot
11.2021 - Current
Office Manager - Executive to Property Team
Trinity Realty
02.2017 - 11.2021
CPP41419-01 Certificate IV in Real Estate Practice - Real Estate License
TAFE NSW
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