Megan Calliste
Palm Beach,Queensland
Overview
31
31
years of professional experience
Work History
Retail Shop Manager
Lifeline
Coolangatta, QLD
08.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Oversaw volunteers performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached volunteers and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Studio Manager/Owner/Operator
Studiostar Photography
Surfers Paradise, QLD
08.2009 - 08.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Created policies and procedures for company and delivered training to employees.
- Implemented marketing strategies to promote studio to potential clients.
- Handled accounting for payroll and billing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, trained and developed high-performing and customer-focused team from scratch.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
General Manager
Mantra Hotel Groups
Coolangatta, Queensland
08.2007 - 08.2009
- Managed budget implementations, employee reviews, training, schedules and body corporate negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Q1 Resort & Spa
Surfers Paradise, Queensland
08.2005 - 08.2007
- Reduced costs, managed staffing schedules and performed risk analysis to improve overall profitability.
- Established and administered annual budget with controls to prevent overages, minimize costs and support sustainability objectives.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Chief Purser
Carnival Cruiselines
Miami, Florida, USA
06.1994 - 06.2005
- Responsible for all guest services onboard the ship
- Responsible for all customs and immigration for 2500 passengers and 1100 crewmembers
- Responsible for all monetary operations onboard balancing US$1million per week
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
Brisbane State High School
South Brisbane, QLDSkills
- Policy Development and Enforcement
- Originality and Creativity
- Managing, training and guiding volunteer workforce
- Customer Inquiries
- Sales Promotion
- Effective leader
- Excellent Communication
Timeline
Retail Shop Manager
Lifeline
08.2019 - Current
Studio Manager/Owner/Operator
Studiostar Photography
08.2009 - 08.2019
General Manager
Mantra Hotel Groups
08.2007 - 08.2009
General Manager
Q1 Resort & Spa
08.2005 - 08.2007
Chief Purser
Carnival Cruiselines
06.1994 - 06.2005
High School Diploma -
Brisbane State High School
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